Work Order Specialist

Easy Ice LLC•Paramount, CA

10h

About The Position

Want a rewarding job that offers the pay and benefits you deserve? Join us at Easy Ice! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work. Easy Ice continues to grow and seeks a bright, highly motivated Work Order Specialist to join their team in the BBB market. In this role, the Work Order Specialist is responsible for providing timely and accurate review and documentation of work orders received from our service providers. Ongoing technical training will be delivered by the Technical Services Board to ensure work order review captures any work orders not in compliance with Easy Ice SOP expectations.

Requirements

High School Degree or Equivalent
5 years Customer Service or equivalent experience preferred
Intermediate level of technical aptitude
Team oriented
Self-starter
Detailed oriented and high level of accuracy delivered
Ability to multitask effectively
Proficient in Microsoft Office Suite
Ability to perform effectively in a fast-paced environment
Work primarily in a climate-controlled environment with minimal safety/health hazard potential
Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
Prolonged periods of time sitting

Responsibilities

Assist with customer requests
Deliver exceptional customer service
Distribute/Filter customer service emails daily
Review and processing of work orders, In compliance with Easy Ice technical SOP, based on tech notes and pictures
Create and distribute Preventive Maintenance work orders to service partners
Review Preventive Maintenance invoices
Reschedule Preventive Maintenance work orders, as needed
Monitor adherence to Maintenance Plan schedule
Responsible to consistently increase technical knowledge
Maintain customer and service provider contact lists
Escalate any work orders needing additional attention or service needs
Update and clean up customer information within Salesforce
Back-office administration and paperwork
Other duties and responsibilities as required