Work Order Reception

TechFlow, Inc.•Yuma, AZ

10h•$26•Onsite

About The Position

EMI Services is hiring a Work Order Reception to act as the first point of contact for customer needing repairs, maintenance, or services. The Work Order Receptionist ensures that all incoming maintenance or service requests are recorded accurately and dispatched to the appropriate department in a timely manner. They provide excellent customer service, manage schedules, and maintain up-to-date records of repair requests.

Requirements

Strong computer skills, including Microsoft Office (Word, Excel) and experience with CMS/database software
Excellent verbal and written communication, with the ability to convey technical information to non-technical individuals
Ability to prioritize tasks in a fast-paced environment and manage a high volume of requests
Maintain confidentiality of information related to EMI Services, our customers, vendors and employees
Adaptable and flexible in work situations
Establish priorities to ensure completion of tasks in a timely manner
PRACTICES WORKPLACE SAFETY in the use of tools, equipment, and supplies
Including proper use of personal protective equipment (PPE)
High school diploma or equivalent
2+ years in a related administrative position or formal vocational/technical training in office work
Regular, dependable attendance
Valid driver’s license compliant with REAL ID or willing and able to obtain
Pass a pre-employment drug screening and background check
U.S. citizenship to Obtain and maintain access to military installations

Nice To Haves

Maximo experience

Responsibilities

Receive work orders, gathering all necessary details regarding the service requested
Accurately input, update, and close out work orders in tracking software
Communicate with technicians or maintenance staff to assign tasks, provide details, and ensure prompt response times
Provide updates to clients on the status of their work orders, manage expectations, and resolve inquiries regarding scheduling
Coordinate and schedule service appointments, preventing conflicts
Generate reports on pending, in-progress, and completed work orders for management
Perform other related duties as assigned