Work Order Process Supervisor ALD

Summit Utilities Inc • Maumelle, AR

11h • Hybrid

About The Position

This supervisory role is responsible for training and overseeing Work Order Specialists as part of Summit’s Advanced Leak Detection Program. The position ensures efficient dispatch of Leak Investigation Survey Areas (LISAs) from the PCubed Picarro software into the SAP work order system. The Supervisor will drive process improvements, support system integration, and ensure effective communication between field and office teams.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Prior supervisory experience and familiarity with SAP or similar work order systems; knowledge of leak detection processes preferred.
• Strong organizational and leadership abilities
• Proficiency in Microsoft Office Suite
• Ability to troubleshoot technical issues and coordinate across teams.
• Attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective communication and collaboration skills

Responsibilities

• Train and mentor Work Order Specialists on LISA dispatch protocols.
• Oversee daily workflows to ensure timely and accurate work order creation in SAP.
• Troubleshoot issues with PCubed/Picarro and SAP interface.
• Develop SOPs and process improvements to streamline dispatch operations.
• Serve as point of contact between Advanced Leak Detection and IT/Field Operations.

Benefits

• Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most.
• We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED