Work Management Specialist I or Work Management Specialist II

Duke Energy•Winter Garden, FL

1d•Hybrid

About The Position

This position is the learner level of the Work Management Specialist classification hierarchy. This role is responsible for providing work management support for Distribution, Customer Experience & Services, while adhering to established processes and standards. Serving in a non-exempt capacity, this position provides administrative support to multiple managers. The incumbent is accountable for delivering accurate and timely work results that contribute to safety, reliability, storm restoration, and cost management, all while ensuring quality customer service. Depending on the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.

Requirements

Work Management Specialist I: High school diploma/GED
Work Management Specialist II: High school diploma/GED AND one (1) year minimum required related work experience

Nice To Haves

Able to provide Operations Center Administrative support
Ability to multi-task & prioritize work effectively
Ability to manage multiple competing priorities
Knowledge of SAP software applications
Knowledge of MAXIMO software applications
Detail oriented
Demonstrates excellent customer skills
Ability to provide backup support for multiple work functions
Possesses effective written and verbal communication and interpersonal skills
Collaborates effectively in a team environment & works independently in resolving problems
Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
Supports changing work environments, processes, and policies
Proficient in Microsoft Office software
Knowledge of local ordinances, permits, and inspections
Knowledgeable of delivery operations processes and work management and related computer applications
Ability to provide extended in-person emergency response support during storm restoration efforts

Responsibilities

Provides quality customer service and support to Delivery Operations
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of customer issues and problems until resolved, requesting assistance as needed
Facilitates communication between internal and external customers
Reports job status details to operation center personnel and others as requested
Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
Ensures work is scheduled and executed timely
Monitors various reports to ensure process adherence to achieve customer-related goals
Research, root cause analysis and ownership of resolution of customer issues
Provides feedback to supervision for coaching opportunities
Collaborates with other work groups to ensure desired customer experience
Professional and courteous in all contacts
Uses software applications to prepare correspondence, reports, & presentations
Creates appropriate work order to complete follow-up work
Assists in reconciling work order materials, labor, and equipment to represent actual field construction
Assists in resolving errors and prepares for close-out of construction work orders in work management system
Develops skill set to report units of property to asset accounting accurately
Responsible for bargaining unit payroll
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
Provides reports to Operations Leadership regarding bargaining unit employees
Prepares for and provides emergency restoration support as needed
Supports the Delivery Operations reliability programs or processes using appropriate work management applications
Supports Human Performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development