Work Group Lead / Field Service Engineer (RFESS)

Arcata Associates, Inc. • Edwards AFB, CA

10d

About The Position

This position description covers the Work Group Lead (WGL) Field Service Engineer (FSE) position. The WGL position is accountable to the Operations and Maintenance (O&M) Manager for the overall support of in-scope work in WBS160. This includes overseeing all associated technical and administrative support to ensure timely completion of work while meeting or exceeding quality standards. The WGL is responsible for understanding the Research Facilities and Engineering Support Services (RF&ESS) statement of Work (SOW) and the Performance Work Statement (PWS) and specifically understanding the WBS160 sections of the SOW and PWS. The WGL is responsible for understanding the WBS160 section of the RF&ESS Score Card. This position receives technical and administrative guidance from the O&M Manager and Site Manager. Work is reviewed for compliance with accepted practices.

Requirements

• Education: Associate degree in Electronics, Telecommunications, or a similar field. Completion of formal training in similar accredited course may be considered in lieu of an associate degree.
• Experience: At least eight (8) years of related work experience which should include range operations as associated to aircraft and/or spacecraft testing.
• Excellent customer service skills.
• Computer system literacy. Ability to effectively use word processing and spreadsheet software programs such as Microsoft Word, PowerPoint, Visio, and Excel.
• Ability to manage a technically diverse workforce.
• Ability to effectively present technical information to various audiences ranging from the customer to the RF&ESS senior management team.
• Ability to read, write and understand English.
• Ability to obtain and maintain a Government Secret Security Clearance.
• Must possess a valid driver's license.
• In-depth knowledge of: Operations, including scheduling, procurement, and quality assurance; Range communications, data systems, Radio Frequency (RF) theory, digital and analog communications theory.
• Ability to: Work under the pressure of a real-time mission environment. Configure, operate, and troubleshoot highly specialized telemetry processing systems with the ability to recognize and correctly resolve problems in time critical situations. Communicate effectively in both oral and written form; apply the principles of logical or scientific thinking to define problems, collect data and establish facts and draw valid conclusions. Establish and maintain successful working relationships. Interact effectively with system users. Analyze data and resolve problems. Work in a team environment; work under deadlines; effectively use a computer to input and retrieve information and data; Perform work in an ISO compliant/certified environment. Ability to obtain and maintain a government security clearance.

Nice To Haves

• At least two years of work group lead or supervisory experience preferred.
• Technical familiarity with the equipment operated and maintained at the Dryden Flight Research Center desired.

Responsibilities

• Directly interfaces with and is responsible for effective communications with the NASA Technical Monitors (TM), Performance Monitors (PM), Range System Engineers (RSE), Range Control Officers (RCO), and Code 600 personnel. Works closely with the TM, PM, RSE, and RCO to coordinate and prioritize task and mission requirements.
• Provides training and technical oversight for all activities with WBS160. This includes assigning, overseeing, and evaluating all work performed by the group. This specifically, includes employee evaluations, employee corrective action, timecard review and approval, status reporting, documentation updating, candidate interviewing, and metrics compliance.
• Comply with Dryden Aeronautical Test Range (DATR) Configuration Control Board (CCB) and Mission Control Center (MCC) Work Order processes including Configuration Change Requests (CCR), System Test Reports (STR) and Discrepancy Reports (DR) to ensure accurate and timely reporting.
• Perform periodic and corrective maintenance and sustaining engineering on highly specialized range communications systems in accordance with established procedures and have the ability to independently troubleshoot, recover, and work around routine and non-routine problems.
• Conduct pre and post flight checks and troubleshoot range communications systems to meet the flight test mission schedule and can independently troubleshoot, recover, and work around routine and non-routine problems.
• Independently work with customers and other NASA entities to develop, integrate, test, install, operate, and maintain complex system of systems while maintaining high standards of workmanship while following NASA and DATR establish practices.
• Interviews candidates for open positions. Recommends candidates for hire.
• Perform other duties as required, to include supporting other work centers during surges. This may include cross training into other function areas to meet overall contract performance objectives. Perform housekeeping of the work area and equipment according to specified standards. Operate personnel lifts and Government vehicles. Troubleshoot and repair communication equipment (multiplexers, fiber modems etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree