Work Center Coordinator - Facilities

Occidental College Careers•Los Angeles, CA

20h•$20 - $25

About The Position

Under the direction of the Work Center Manager, the Work Center Coordinator performs administrative and technical duties in support of the Work Center. Responsibilities include processing and entering work requests into the Computer Maintenance Management System (CMMS), preparing contractor packets, scheduling service calls and appointments, dispatching facilities personnel based on work request priority, and ensuring timely communication between internal teams and clients. The Work Center Coordinator will greet, assist, and direct visitors at the front counter and via telephone and responds to customer and departmental inquiries. This position is represented for purposes of collective bargaining by SEIU.

Requirements

High School diploma or equivalent combination of education and experience.
One year of experience in a customer service environment.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), Google drives/folders/forms, Adobe Acrobat, Web Editing, and social media applications or any combination of productivity programs applicable to position responsibilities.
Demonstrated ability to be detail-oriented and thorough; skilled at anticipating and preventing potential problems and handling a wide variety of tasks with efficiency and accuracy.
Strong commitment to a quality work product.
Demonstrated ability to effectively communicate verbally, in writing and electronically.
Effective interpersonal skills as evidenced in the ability to collaborate with a variety of constituencies.
Demonstrated commitment to justice, equity, inclusion & diversity.
Demonstrated skill in adapting to and performing work effectively in high-volume, high accountability, confidential environment with multiple and changing priorities.
Effective organizational, logistical, time management and planning skills with the ability to manage and prioritize multiple tasks/projects simultaneously, prioritize and fulfill the functions of an office in a timely manner.
Ability to self-motivate and work independently.
Ability to provide effective leadership and training, and to work effectively and professionally across functions, disciplines, levels, and with diverse groups.

Nice To Haves

Experience in higher education and/or facilities operations.
Bilingual - English and Spanish.

Responsibilities

Provides service and support to customers, contractors and peers in person and over the phone.
Serves as first level liaison between College stakeholders and Facilities personnel.
Receives incoming and forwards incoming calls.
Greets and assists students, faculty, staff and visitors at the front counter.
Issues ID badges and parking passes to contractors, and issues contractor packets.
Issues keys and maintains records for keys assigned.
Receives all emergency and trouble calls and determines who should respond.
Receives and responds to messages via radio system and distributes to appropriate persons.
Ensures customer needs are professionally prioritized, assigned and followed up.
Assists the Work Center function.
Enters and updates work requests into the college Computerized Maintenance Management System (CMMS).
Runs materials and supplies errands.
Drives various college vehicles.
Maintains office supplies and breakroom supplies and replenishes as needed.
Completes and tracks office paperwork.