Work At Home-Customer Service Representative-Healthcare

Sagility

21d•$16•Remote

About The Position

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job Description: Elevate Your Career with Sagility Sagility is a global leader in business process management, dedicated to improving the member and patient experience across the U.S. healthcare system. By combining advanced technology with deep healthcare expertise, we deliver meaningful outcomes for our clients and build careers that grow. Be Part of a Team That S.O.A.R.s S Spark Curiosity O One Team, One Direction A Action for Results R Right by the Right Purpose At Sagility, we believe in developing talent, supporting our people, and always doing the right thing.

Requirements

Exceptional interpersonal, customer service, problem-solving, oral and written communication, and conflict resolution skills.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Ability to understand basic data and take appropriate action.
Ability to drive individual efficiency and productivity through effective and efficient metric management.
Must be self-directed and able to meet quality and performance metrics on a daily basis
Strong attention to detail
Microsoft Office 365
Strong, demonstrated ability to multitask efficiently across multiple software platforms.
Ability to maintain a professional, work-at-home workspace in a secure environment
Excellent reading comprehension skills
High School Diploma or equivalent
At least 1 year of experience in a call center environment
Basic knowledge of the U.S. healthcare system
Strong written and verbal communication skills
Close attention to detail and the ability to follow structured processes
Comfortable navigating multiple computer applications
Typing speed of 25 WPM or higher
Must be 18 years of age or older
Minimum of 1 year at a single employer, preferably in customer service or healthcare operations
Reliable attendance, including no absences during the first 90 days
Flexible availability, including weekends
Hardwired internet connection (minimum 25 Mbps download / 10 Mbps upload)
Secure, private home workspace

Nice To Haves

Exceptional analytic skills and reasoning
Familiarity with HIPAA and other healthcare compliance requirements
Proficiency in CAQH and OnBase

Responsibilities

Coordinate credentialing and re-credentialing of healthcare providers (physicians, allied health professionals, and facilities)
Verify provider qualifications, including education, training, licensure, certifications, work history, and malpractice coverage
Follow processes and procedures to ensure compliance and accuracy for verification and documentation
Review data and be able to identify gaps in histories, education or required certifications
Meet timelines and productivity requirements in a work-from-home environment
Provide feedback for process improvement
Other duties as assigned