Wondra Guest Experience Lead

Gateway Attractions • Schaumburg, IL

17d • $17

About The Position

Do you love the energy of a fast-paced environment, enjoy helping people, and take pride in delivering top-notch service? At our attraction, WONDRA, we’re looking for enthusiastic Guest Experience Shift Lead who can make every visitor feel like the star of the show.
From the moment guests walk through the door, you’ll be there to greet them with a smile, guide them through the experience, and ensure their visit is nothing short of extraordinary. Here, every day is an opportunity to spark joy, share moments of wonder, and keep the magic alive for all ages.

Requirements

• High school diploma or GED
• 6+ months experience in attractions, entertainment, or hospitality (preferred)
• Excellent communication and teamwork skills
• High energy, positive attitude, and a passion for guest service
• Able to adapt in a fast-paced, multitasking environment
• Comfortable using standard office tools and software
• Must be available to work flexible hours, including weekends, evenings & holidays
• Ability to lift up to 50 lbs and move around the attraction
• Work in a variety of indoor/outdoor environments
• Committed to safety for guests and team members alike
• May require local travel occasionally

Nice To Haves

• Strong communication across diverse teams
• Collaborative mindset — we’re better together!
• Accountability and ownership of your responsibilities
• Adaptability — you can shift gears with a smile

Responsibilities

• Lead the Team: Supervise and support the Guest Experience crew during daily operations
• Delegate tasks and monitor progress in real-time
• Create Amazing Experiences: Motivate the team to be “guest obsessed” 🧡
• Ensure all guests receive world-class service and prompt support
• Keep It Safe & Smooth: Uphold health & safety standards
• Manage guest flow and queues to optimize the experience
• Train & Empower: Onboard and train Hosts across all guest-facing areas
• Maintain training records and help develop team members
• Step In & Step Up: Act as Supervisor on Duty or assist in various roles when needed
• Handle guest feedback and escalate when necessary
• Support the Team: Participate in team audits, engagement activities, and improvement projects
• Provide feedback, coaching, and performance evaluations

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED