Women's Shelter Ambassador

ATLANTA MISSION•Atlanta, GA

22d•$37,000 - $42,000•Onsite

About The Position

Do you feel called to work in a Christian Ministry? Do you want to work where you make a difference in the lives of others? Join us at the Atlanta Mission, where we make a difference in the lives of over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to witness radical life transformations. As an Ambassador, you will serve as the initial point of contact for our clients within a trauma-informed care framework. Your role involves building genuine relationships and guiding individuals, utilizing trauma-sensitive approaches to assist them in accessing services aimed at resolving their homelessness.

Requirements

Minimum of 2 years of experience in human services, nonprofit, ministry, or residential environments, preferably working with individuals impacted by trauma, homelessness, or behavioral health challenges
Demonstrated understanding and application of trauma-informed care principles
Strong interpersonal skills with the ability to build trust, demonstrate empathy, maintain professional boundaries, and advocate for clients with dignity and respect
Experience leading group activities such as life skills classes, recreational programming, or devotionals in a Christ-centered environment
Ability to assess needs, document accurately in a client management system, schedule appointments/referrals, and track follow-up actions
Organized and detail-oriented with the ability to steward resources responsibly (hygiene items, clothing, transportation support, etc.)
Ability to collaborate effectively within a multidisciplinary team while contributing to a safe, structured residential environment
Alignment with and commitment to the mission, vision, and statement of faith of Atlanta Mission
Flexibility to work evenings or weekends as needed
Must have the ability to remain in a stationary position (standing, walking or sitting)
Must have the ability to stoop, kneel, crouch, or crawl
Must be able to ascend/descend stairs
Must be able to distinguish, determine and detest taste or smell
Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator and computer printer
Must be able to communicate accurate information
Must be able to occasionally lift up to 20lbs
Must have valid driver’s license and good driving record

Responsibilities

Trauma-Informed Engagement: Utilize trauma-informed practices to establish safe and trusting relationships, recognizing and respecting the individual’s unique experiences
Teaches life skills classes and leads recreational opportunities
Leads weekly devotionals
Guiding Through Empathy: Performs information sessions and demonstrates empathy and understanding, guiding guests towards services and resources in a manner that acknowledges and respects their past trauma
Administers needs assessment for guests using client management system
Meets guests' needs by providing hygiene and clothing items, marta cards, etc.
Creating Safe Spaces: Foster a safe and supportive environment, promoting a sense of safety and trust for individuals who have experienced trauma
Advocacy with Sensitivity: Advocate for clients’ needs in a manner that is sensitive to their past experiences, ensuring a trauma-informed approach in all interactions
Collaborative Approach: Work collaboratively within a trauma-informed care team, emphasizing mutual respect and understanding for each other and the clients
Schedules client appointments and referrals for assessments with Social Worker
Tracks client information in client management system