Women’s Health & Genetics Customer Service Support Representative -Remote

Labcorp • Burlington, NC

21h • $18 - $21 • Remote

About The Position

Labcorp is seeking a Women’s Health & Genetics Customer Service Support Representative - Remote
Work schedule: Monday-Friday 7:30am - 4:00pm PST / 8:30am - 5:00pm MST/ 9:30am - 6:00pm CST / 10:30am – 7:00pm EST
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.
Labcorp Women’s Health – Patient Engagement is a fast-paced, dedicated team who is responsible for aiding patients and clients to better understand health insurance coverage, cost and payment options.

Requirements

• High School diploma or GED equivalent
• 3 years or more of customer service experience
• Strong verbal and written communication skills
• Laboratory Billing and Laboratory Information System (LIS)
• Organized and detailed
• Knowledge of CPT and ICD 10 codes
• MS Windows, MS Office and database
• High call volume

Nice To Haves

• Associates degree
• 3 months or more XIFIN experience
• Bilingual in English and Spanish
• 1 year or more specialty testing or genetics healthcare customer service
• 1 year or more Medicare/Medicaid or collections billing experience

Responsibilities

• Source high call volume environment (75 calls per day)
• Research and communicate complex information in a clear/concise manner
• Navigate and work in multiple systems/websites simultaneously
• Process credit card payments over the phone adhering to PCI compliance protocol
• Document telephone conversations clearly and accurately
• Maintain records in billing, including the review of accounts, payment collections and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
• Establish program protocols and procedures

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees