Customer Support Representative (Remote)

Enviro Resource Management • Helena, MT

10d • Remote

About The Position

We are looking for a dedicated and customer-focused Customer Support Representative to join our remote team. In this role, you will assist farmers and users of our farming app by providing timely support, resolving issues, and ensuring a smooth customer experience.

Requirements

• Strong communication skills in English (additional languages are a plus)
• Previous experience in customer support or a similar role preferred
• Basic understanding of mobile apps and technology
• Interest or background in agriculture/farming is a big advantage
• Ability to work independently in a remote environment
• Problem-solving mindset with a customer-first attitude
• Stable internet connection and a quiet work environment

Nice To Haves

• Experience with CRM tools or support platforms
• Experience supporting international customers

Responsibilities

• Respond to customer inquiries via email, chat, and phone
• Assist farmers in understanding and using our farming app effectively
• Provide basic technical support and troubleshoot common issues
• Guide users through app features, onboarding, and updates
• Maintain accurate records of customer interactions
• Escalate complex issues to the technical or management team
• Gather customer feedback to improve services and user experience

Benefits

• 100% Remote work flexibility
• Competitive salary based on experience
• Opportunity to work in an impactful, growing agricultural sector
• Training and development support
• Friendly and collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees