WMS Specialist

CraftMark Bakery, LLC•Indianapolis, IN

1d•Onsite

About The Position

The WMS Specialist will support our growing business and streamline operations. This unique role combines activities and responsibilities in the areas of both Business Application Support and Technical Warehouse Management System Support. Under direction of both the Shipping Director and the IT Director, the Warehouse Management System Specialist will deliver first line support to WMS users. While managing daily support tasks, issues will be evaluated and managed directly by the WMS Specialist or escalated and managed to conclusion by collaborating with the company’s IT specialist support resources. As this role has a wide range of responsibilities, it is the ideal opportunity for someone to demonstrate a broad range of WMS and IT related skills.

Requirements

High school diploma or equivalent
Evidence of a strong aptitude in WMS related skills / work (software or hardware)
Experience with Crown Infolink systems
Computer literate with a strong proficiency in Microsoft Office
Good knowledge / understanding in the use and system navigation of WMS applications.
Basic knowledge of IT networking components and tools
Excellent communication skills to manage workloads, build relationships and deliver excellent service to system users.
A desire, aptitude, and self-motivation to learn and develop new skills within the role.
Ethical conduct / confidentiality
Multitasking
Problem solving
Time management
Dependability
Attention to detail

Nice To Haves

Bachelor’s Degree preferred.
Business software application experience using ERP systems (preferably NetSuite / SAP) is an advantage but not essential as training will be provided.

Responsibilities

Development, integration, and implementation of new Warehouse Management System between ShipHawk and CraftMark
New user setup and maintenance of ShipHawk WMS system
Perform new user inductions on the basic training and use of equipment / software:
Perform daily WMS system monitoring and maintenance tasks
Provide first line support for general / basic user questions and issues relating WMS Software and Hardware.
Effective issue list tracking and manage those issues to resolution.
Training will be provided to develop skills and experience within NetSuite and ShipHawk to support a wide range of business areas.
Assist with business process testing in preparation for regular ShipHawk system upgrades.
Opportunities to participate (and develop skills) in various projects relating to business application software.
Crown Infolink management
Manage and maintain forklift battery and charging systems
Other duties as assigned.
Provide first line support for general / basic user questions and issues relating to WMS Infrastructure
Deliver on-site support for basic IT ‘Infrastructure’ tasks:
Ordering and setup of new equipment
Act as on-site resource who performs various on-site duties as directed by the external WMS Infrastructure specialist company
Perform basic setup and maintenance of ShipHawk WMS application.
Function as the key communication point to all users for system issues and system changes.
Work with and help manage agreements with other sub-contractors partnered with WMS, IT, Infolink, hardware suppliers, printing services, etc.