WMS Analyst

Lowes•Palmetto, GA

13d•Onsite

About The Position

The Supply Chain WMS Analyst collaborates with the distribution center, cross-dock terminal, store, and 3PL operators to achieve a seamless delivery experience to Lowe's stores and customers. This role provides subject matter expertise to establish new supply chain warehouse management system capabilities with the goal of next day delivery of bulk items to customer's homes and on time delivery to stores. The Supply Chain Operations Development Analyst optimizes the network while providing support, analysis and insights that help identify the key performance drivers for Distribution functions. Activities include creating and maintaining strategic projects that enable solutions to efficiently and accurately execute deliveries on time, accurately track and move inventory through a Distribution Center, safely receive/store/ship items, and providing comprehensive support of order fulfillment operations. How We Support You As an industry leader, we invest in the people and technology needed to grow and win as a team. Culture of Belonging: Our teams enjoy a positive work environment where leaders support and respect you, and associates genuinely appreciate each other. Financial Future: We invest in you – own part of the company with our optional Employee Stock Purchase Plan, or participate in our matching 401k plan. Bonus Potential: When we win, you win. We award front line workers discretionary and profit-sharing bonuses when we succeed. Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Your Day at Lowe’s In this role, you will be highly involved in communications between our stores and the Flatbed Fulfillment Center (FFC). Your day involves reviewing calls, emails, and claims, providing status updates, processing special orders, and monitoring load plans to ensure smooth operations. You handle store and FFC inquiries, process receipts and shipments, and contribute to the overall efficiency of the supply chain. Your attention to detail and a proactive approach are crucial in addressing emergent issues and supporting a well-functioning distribution process.

Requirements

Bachelor’s Degree or equivalent experience.
3-5 years’ experience handling store/field support questions and solving business problems.
3-5 years’ Supply Chain or Store Operations experience and project management and inventory process management experience.

Nice To Haves

Experience in a role that builds knowledge of distribution facility processes, responsibilities, functions, limitations, controls and common problems.
Experience with Blue Yonder Warehouse Management System.
Experience with training and presenting new information to associates.
Experience supporting or managing a third party provider.

Responsibilities

Continuous Improvement – collaborate with cross functional teams to optimize warehouse systems for improved efficiency and operational service levels.
Create processes and standard operating procedures leveraging current procedures from Lowe’s.
Lead or participate in (depending on project size) the documentation of functional requirements for approved projects. Interface with other groups in Supply Chain as needed to determine cross functional impacts.
Train leadership and hourly associates on Distribution or order fulfillment process and system enhancements
Provide support for the implementation and execution of action plans related to warehouse management systems for new and existing Distribution Centers.
Manage and proactively monitor all time sensitive fulfillment issues impacting Stores and Cross Dock Delivery Terminals. Collaborate with business stakeholders to understand all components of order fulfillment and refine warehouse management system requirements to meet customer needs.
Prioritize mission-critical work activities – identify root cause for exceptions and escalate as necessary to prevent customer impacts.
Evaluate, verify, and monitor new item configuration. Resolve item setup and allocation exceptions, ensure consistency across the network.
Actively monitor Distribution Center storage space and prescribe actions to maintain adequate capacity.
Maintains, triages, and supports Lowe's Warehouse Management System requiring weekend, overnight, and evening support.