WMS Technical Support Analyst

Owens & Minor-posted 2 days ago
Full-time • Mid Level
Onsite
5,001-10,000 employees
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At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. The WMS Technical Support Analyst serves as the on‑site system expert for Warehouse Management System (WMS) software and hardware. This role provides technical support to teammates and leadership, ensuring smooth system functionality and operational flow. When not engaged in technical support, the specialist develops, run, and interpret WMS reports to monitor trends, utilization and cost-reduction opportunities/efficiency.

  • Act as system expert for on‑site WMS software and hardware, serving as liaison between customer IT and hardware users (printers, hand scanners).
  • Provide day to day technical support for WMS users across the distribution center.
  • Troubleshoot and resolve system errors, user access issues, and integration problems.
  • Partner with customer and operations teams to implement WMS updates and enhancements.
  • Serve as liaison between Operations and customer regarding WMS functionality.
  • Develop, run, and interpret WMS reports to monitor trends, utilization, and efficiency opportunities.
  • Lead customer initiatives for client implementations, ensuring seamless integration and support.
  • Maintain knowledge of goals, objectives, policies, and procedures.
  • Stay current on applicable federal, state, and local laws/regulations.
  • Perform periodic system and operational validations.
  • Validate item, location, and inventory data; coordinate corrections with onsite customer.
  • Facilitate service vendor quotations from creation to payment in partnership with customer.
  • Maintain work instructions and supporting documentation for licensing and certifications.
  • Plan and participate in User Acceptance Testing (UAT) for new software releases and patches.
  • Provide first line support for basic IT hardware operations (scanners, printers, etc.) in partnership with customer IT department.
  • Participate in initiatives, including implementations and upgrades.
  • Analyze business problems and existing procedures to assess and implement improvements.
  • Work closely with leadership to develop and execute project plans, tracking progress effectively.
  • Train supervisors, managers, and frontline teammates on effective use of WMS tools.
  • Document processes, procedures, and end user responsibilities across facility operations.
  • Utilize software programs (Word, Excel, WMS, Power BI, etc.) for data analysis and workflow management.
  • Manage escalated customer issues within leadership team, ensuring timely resolution.
  • Participate in customer calls to enhance business processes and service delivery.
  • Prepare and present performance scorecards to leadership on a periodic basis.
  • Associate Degree or some college, required; Bachelor's degree preferred.
  • Preferred experience in Information Systems, Computer Science, or related field (or equivalent experience).
  • Supervisory or team lead experience preferred.
  • Preferred supply chain experience, or equivalent combination of education and experience.
  • Relevant certifications in customer service or management advantageous.
  • Strong knowledge of WMS platforms (e.g., TecSy, Manhattan, Power BI, or similar).
  • Familiarity with material planning applications and warehouse management systems.
  • Strong analytical skills to perform “what‑if” analysis and present findings to support system standards.
  • Proven ability to meet deadlines, achieve quality results, and manage multiple priorities.
  • Experience communicating technical solutions to leaders.
  • Working knowledge of multiple technologies and enterprise‑wide applications in integrated environments.
  • Ability to apply process improvement methodologies to assigned tasks/projects.
  • Comfortable operating in a collaborative, shared leadership environment.
  • Excellent problem‑solving, communication, and customer service skills.
  • Extensive knowledge of process improvement methodologies and best practices.
  • Demonstrated leadership ability, fostering team development and operational excellence.
  • Exceptional verbal and written communication skills; able to simplify complex technical concepts.
  • Strong relationship‑building skills with internal and external stakeholders.
  • Analytical expertise in evaluating reports, identifying trends, and making data‑driven decisions.
  • Highly organized, adaptable, and collaborative with a solution‑oriented mindset.
  • Skilled in time management, multitasking, and project coordination.
  • Professional, diplomatic, and empathetic approach to challenging situations.
  • Ability to assess business needs, identify inefficiencies, and implement meaningful improvements.
  • Required to work onsite
  • Inside working conditions.
  • Availability to work weekends and after-hours as needed.
  • Medical, dental, and vision insurance, available on first working day
  • 401(k), eligibility after one year of service
  • Employee stock purchase plan
  • Tuition reimbursement
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