Essential Functions: Continuous Improvement – collaborate with cross functional teams to optimize warehouse systems for improved efficiency and operational service levels Create processes and standard operating procedures leveraging current procedures from Lowe’s Lead or participate in (depending on project size) the documentation of functional requirements for approved projects. Interface with other groups in Supply Chain as needed to determine cross functional impacts. Train leadership and hourly associates on Distribution or order fulfillment process and system enhancements Provide support for the implementation and execution of action plans related to Warehouse management systems for new and existing Distribution Centers Manage and proactively monitor all time sensitive fulfillment issues impacting Stores and Cross Dock Delivery Terminals. Collaborate with business stakeholders to understand all components of order fulfillment and refine warehouse management system requirements to meet customer needs. Prioritize mission-critical work activities – identify root cause for exceptions and escalate as necessary to prevent customer impacts. Evaluate, verify, and monitor new item configuration. Resolve item setup and allocation exceptions, ensure consistency across the network. Actively monitor Distribution Center storage space and prescribe actions to maintain adequate capacity. Maintains, triages, and supports Lowe's Warehouse Management System requiring weekend, overnight, and evening support