Senior WMS Business Analyst

COFREIGHT INC•Buena Park, CA

About The Position

We are seeking a Senior WMS Business Analyst with deep expertise in warehouse operations and WMS systems. This role will work closely with warehouse operations, IT, and cross-functional stakeholders to gather requirements, enhance system functionality, optimize processes, and drive continuous improvement. The ideal candidate combines strong operational knowledge with technical WMS expertise to ensure our system supports business growth and operational efficiency.

Requirements

Bilingual English and Chinese
Bachelor’s degree in Supply Chain, Logistics, Business, Information Systems, or a related field.
5+ years of experience as a business analyst, WMS analyst, or similar role in a warehouse/logistics environment.
Strong understanding of warehouse operations (inbound, storage, picking/packing, order fulfillment, shipping).
Deep familiarity with WMS systems—design, configuration, reporting, and operational workflows.
Experience in gathering business requirements, testing, and implementing system enhancements.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication skills, able to work with both technical and operational teams.
Ability to manage multiple priorities and projects simultaneously.

Nice To Haves

Experience in 3PL operations or multi-customer warehouse environments.
Knowledge of system integration and automation in WMS.
Experience with ERP systems integration.
Advanced Excel, SQL, or BI tool skills (Power BI, Tableau, etc.).
Ability to mentor junior analysts or warehouse staff on WMS best practices.

Responsibilities

Serve as the subject matter expert (SME) on warehouse operations and the WMS system.
Analyze, document, and prioritize business requirements for system enhancements, process improvements, and new functionality.
Collaborate with IT, developers, and external vendors to design, configure, and implement WMS solutions, including system workflows, rules, and automation logic.
Lead system testing and validation for new features, upgrades, and configuration changes to ensure accuracy, reliability, and compliance with operational standards.
Perform root cause analysis for system issues and recommend solutions to improve WMS stability and efficiency.
Optimize WMS workflows for inventory management, order processing, picking/packing, replenishment, and shipping to reduce errors, cycle time, and operational costs.
Identify opportunities for automation, process standardization, and integration with other systems (ERP, TMS, etc.) to enhance efficiency and scalability.
Develop and maintain WMS documentation, including configuration guides, workflow diagrams, functional specifications, and test scripts.
Provide training and support to operational teams on new WMS features, updates, and best practices.
Stay updated on industry trends and best practices in WMS and warehouse operations to proactively suggest system improvements and innovations.
Work closely with warehouse operations teams to understand business processes and pain points.
Translate operational needs into system requirements and actionable solutions.
Support operational change management and training related to WMS updates.
Provide guidance and support to ensure WMS solutions align with best practices in warehouse management.
Assist in developing operational and management reports, dashboards, and KPIs related to inventory, orders, and warehouse performance.
Perform ad hoc analysis to support decision-making, process improvements, and customer requirements.
Validate and ensure accuracy of operational data across systems.
Lead WMS-related projects, including system upgrades, integrations, and process automation initiatives.
Act as the liaison between warehouse operations, IT, and external vendors if needed.
Document functional requirements, workflows, and testing protocols.
Communicate effectively with stakeholders to ensure expectations are met and improvements are delivered on time.