WMS Analyst

1-800-FLOWERS.COM, INC.•Atlanta, GA

19h

About The Position

The WMS Analyst is a salaried exempt position responsible for overseeing critical warehouse management system (WMS) functions, directing workflow execution, and supporting operational leadership through system expertise, analysis, and problem‑solving. This role exercises a high level of discretion and independent judgment in coordinating facility waving, task generation, workload prioritization, exception handling, and ensuring operational continuity. The WMS Analyst serves as a subject‑matter expert in SAP/EWM, provides training and operational guidance, supports continuous process improvement, and partners with supervisors to track order processing and maintain service levels.

Requirements

Associate’s degree or equivalent experience in Supply Chain, Logistics, or related field.
1–2 years of experience working with a Warehouse Management System (SAP, Oracle, or similar).
Basic to intermediate understanding of SAP WM or Oracle WMS transactions.
Ability to execute standard warehouse functions such as picking, putaway, replenishment, and shipping through WMS.
Competency in Microsoft Excel and basic reporting tools.
Strong data accuracy and attention to detail.
Strong communication skills and ability to work collaboratively with warehouse operations and support teams.
Eagerness to learn advanced system functionality.
Organized and reliable; able to follow established procedures and escalate issues appropriately.
Adaptable to changing priorities and fast-paced warehouse demands.
High school diploma or equivalent is preferred
2+ years of related experience
Strong Excel experience preferred
Proficiency in Microsoft Office
Strong WMS experience/SAP preferred
Strong organizational skills with the ability to consistently meet deadlines with accurate and detailed results.
Possess exceptional communication skills (verbal and written)
Perform multiple tasks in a fast-paced environment and consistently meet deadlines with accurate and detailed results
Have the ability to use Microsoft Office for work organization, analysis, and communication.
Strong communication, problem-solving, and organizational skills.
Proficiency with WMS, SAP/EWM, RF scanners, and basic computer applications.
Time Management — Managing one's own time.
Mathematics — Using mathematics to solve problems.
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision making.
Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Coordination — Adjusting actions in relation to others' actions.
Judgment and Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one.
Speaking — Talking to others to convey information effectively.

Nice To Haves

Experience in distribution, fulfillment, or warehouse operations preferred.

Responsibilities

Oversee all waving, printing, and task generation required for the daily operational cycle.
Monitor system queues, prioritize work tasks, and make real‑time decisions to maximize throughput and resource utilization.
Maintain and optimize facility locations (slotting), drop zones, task structures, and workflow logic.
Use WES/SAP/EWM/WMS to release, manage, and adjust workload across picking, shipping, receiving, replenishment, and forklift operations.
Identify workflow exceptions, determine root causes, and implement corrective actions.
Develop, maintain, and analyze KPI data to support operational performance and leadership decision-making.
Conduct research and provide system-based solutions for replenishment, allocations, inventory control, bin status, product master data, and task performance.
Recommend process improvements, system enhancements, and workflow adjustments based on operational trends.
Develop, document, and maintain departmental procedures and operational best practices.
Train employees and leadership on SAP/EWM processes and workflows.
Communicate workflow changes, system updates, and operational priorities clearly across all departments.
Support operational production activities during non‑peak times as needed.
Ensure safety, housekeeping, and performance standards are communicated and upheld.
Perform additional duties as assigned by warehouse leadership.