WMO Analyst

City of New York • New York City, NY

10d • $62,868 - $72,298

About The Position

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $62,868.00 - $72,298.00. The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community. The Office of Human Resources holds a broad spectrum of responsibilities that contribute directly to ACS' vision of offering comprehensive, quality services that empower children and families to thrive. ACS' Office of Human Resources' primary functions include developing and implementing the agency's human resources policies and procedures, recruiting, and hiring qualified candidates for open positions, providing onboarding and training to new employees, managing employee performance and compensation, and ensuring compliance with all applicable employment, civil service, and labor laws. In addition to our primary functions, the Office of Human Resources provides a variety of other services to employees, such as career development, employee benefits, and wellness programs. The Office of Human Resources also works in partnership with ACS divisions to provide initiatives and services that nurture and develop an environment of employee empowerment, advocacy, and involvement in the organization while attracting and cultivating a diverse dynamic workforce. The Workforce Management Operations Unit (WMO) manages HR Operations processes affecting nearly 7,000 employees, as it relates to new-hire orientations, intra-Agency transfers, workers' compensation, performance evaluations, trainings (mandatory and voluntary), HR customer service, and special projects. The unit's work ranges from processing daily forms and inquiries, to delivering presentations and trainings, to conducting data analysis and reporting, to coordinating special projects such as developing new trainings, systems, forms, and protocols. Team members operate with a key focus on cross-training through the different WMO areas in order to support seasonal or event-driven needs. Based on Unit needs and team member interests, WMO members have the opportunity to cross-train in multiple HR areas and gain varied experienced from technical systems knowledge to data analytics, training and development, special projects and relationship management. The WMO Analyst will be responsible for performing work as primary responsible for tasks within two (2) unit areas (see above), and as a back-up to two (2) other unit areas. This includes:

Requirements

• Accountability and Professionalism – Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions
• Customer Service – Commits to meeting the expectations of internal and external customers. Listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers
• Collaboration and Teamwork – Supports a positive team environment in which members participate, respect and cooperate with each other to receive desired results
• Job-Specific Knowledge and Skills – Plans, prioritizes, and organizes work effectively to produce measurable results; keeps current with and effectively applies new work methods, skills and technologies to complete work at highest possible standards
• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Responsibilities

• Process daily volume (e.g. forms, cases, inquiries) accurately and in a timely manner.
• Update systems, logs, and databases.
• Generate and distribute reports.
• Contribute to process improvement by identifying issues and engaging in special projects.
• Exercise good customer service and relationship management while engaging (verbal and written) with employees, teammates, and partners (other programs, other HR units, leadership)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees