WISe Care Coordinator

Catholic Charities Eastern Washington•Spokane, WA

22h•$25 - $27

About The Position

The Care Coordinator is a member and facilitator of a cross-system team to serve families and their children with challenging behaviors through Wraparound Intensive Services (WISe). This position works with the child and family to develop and implement individualized care plans that work toward the family’s long-term goals. Services are provided where and when convenient for the family, including home and community-based locations for alumni families. The Care Coordinator will assist as a member of the team to implement positive behavioral support in the home. Care Coordinators must be skilled in facilitation, managing conflict, engaging cross-system team members and communicating with diverse stakeholders and natural supports.

Requirements

To perform this job successfully, an individual must have a bachelor’s degree in social services, psychology, or education field and a minimum of two years of related experience and/or training or an equivalent combination of education and experience. Experience working with behavioral health services is desired.
Ability to work flexible schedules to work with family’s needs.
Operate from a strengths-based perspective.
Possess good written and verbal communication skills and excellent documentation skills.
Ability to work independently and as a team member.
Working knowledge of community resources
Ability to represent the agency in a professional manner within the community and develop collaborative community relationships.
Basic computer proficiency
Possess valid WA State driver’s license and clean driving abstract.
Successfully pass background check applicable to position.
Regularly sit, stand, climb, walk, lift, pull/push, carry, grasp, reach, stoop/crouch, crawl, talk, hear
Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
Attendance: ability to consistently arrive and be able to work as scheduled.
Computer/Technical Ability: working knowledge of word processing software, email, and internet. Maintains client files and documentation in an appropriate and timely manner and in accordance with Rising Strong policies and procedures.
Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
Interpersonal Skills: Has outstanding interpersonal skills, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. Ability to effectively maintain composure in a stressful or crisis-oriented environment.
Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Knowledge of Spokane City and Spokane County community resources.
Experience working with issues of homelessness, substance abuse/addiction, mental health and/or poverty preferred.
At least two years' successful experience in providing case management services and direct client services.
Demonstrated experience working with culturally diverse populations and/or demonstrated life experience which qualitatively improves service delivery to Rising Strong families (i.e., diverse health perspectives, cultural and family style approaches).
Agency-Affiliated Counselor (AAC) preferred.

Responsibilities

Assist in completing family and behavioral health assessments with child and parent, including CANS (child adolescent strengths and needs).
Participate in decision making for high-risk families, contributing to the development and implementation of individualized treatment plans (Cross-System Care Plan, Crisis and Safety Plan, and Individualized Service Plan) that outline cross-system care, strengths, goals, and specific action steps.
As part of the clinical team, assess the family’s need for community resources to ensure safe and recovery-oriented, trauma-informed treatment. Provide referrals and planning for resources.
Provide and create a supportive environment for parents and caregivers by encouraging hope in, and control over, their own lives as well as their children’s lives.
Promote self-determination, empowerment, personal responsibility for recovery and wellness, and assist parent/caregivers to advocate for themselves and their children.
Collaborate with the treatment team to promote a team culture in which decision-making in treatment and the cross-system’s plan ensures the child and family needs are addressed.
Act as a partner to the family and as a liaison with community providers, school representatives, legal system, and support systems.
Utilize Motivational Interviewing techniques to ensure the cross-system plan of care maintains a focus on strengths, needs and capacities of the child and family.
Accurately complete documentation per required timeframes and recorded in the Electronic Health Record.
Update the cross-system plan of care after each monthly meeting in a strength-based manner.
Provide required reporting for alleged abuse or neglect, parental relapse with drugs or alcohol, safety plan not followed, new safety issues identified, severe behavioral incidents, running away, or situation requiring medical attention or hospitalization.
Lead monthly CFT (Child and Family Team) meetings.
Participate in weekly meetings with the families to help them problem solve and develop an effect time management plan.
Provide families with time to prepare for court hearings, FTDM (family team decision meetings) and other dependency related appointments. Attend appointments to support families and advocate for the family’s needs.
Carry out shift responsibilities (as assigned) during work hours designated at Rising Strong; staff other program areas as needed to provide support to the program.
Actively participates in staff meetings, multi-disciplinary meetings with other team members and participate in supervision.
When subpoenaed or otherwise called upon, appear in court to testify regarding families’ involvement in the program in a professional manner.
As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI). Per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and 42 CRF, Pt 2.
Will regularly utilize all forms of communication (email, text, phone, etc.) and database practice necessary for this position and as directed by your supervisor.
Maintain a state credential and re-apply annually to complete caseload billing requirements.
Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
Performs related functions necessary to support the mission and core values of Catholic Charities.

Benefits

FREE Employee Medical Insurance
FREE Employee Dental Insurance
FREE Employee Vision Insurance
Sick leave (8 hours per month)
Vacation (Minimum of 2 weeks paid vacation)
Discounted health memberships
Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
FREE Long-Term Disability Insurance
FREE Life Insurance
13 Paid Holidays