Wireless Technical Support Engineer

Hewlett Packard Enterprise•San Juan, PR

1d•Hybrid

About The Position

Hewlett Packard Enterprise is a global edge-to-cloud company focused on advancing how people live and work by helping companies connect, protect, analyze, and act on their data and applications from edge to cloud. The company fosters a culture that values diverse backgrounds, flexibility, and bold moves, aiming to innovate and grow together. This specific role, designed as 'Hybrid' with an expectation of working two days per week from an HPE office, involves designing, developing, analyzing, troubleshooting, and debugging systems, software, and solutions for HPE’s portfolio, with a focus on networking. The position requires broad knowledge and application of engineering disciplines, methodologies, and tools. The individual will apply advanced subject matter knowledge to solve complex business issues, act as a subject matter expert, and provide expertise and partnership to project teams, potentially participating in cross-functional initiatives. Significant independent judgment is expected, and the role may include team leadership and mentoring responsibilities.

Requirements

Bachelor's or Master's degree in Computer Science, Computer Engineering, focus in networking preferred.
Typically 2-4 years experience.
Knowledge in Layer 2 and Layer 3 Networking
Knowledge in 802.11 Wi-Fi standards
Using and evaluating appropriate engineering design tools and software packages to design components and solutions.
Excellent analytical and problem solving skills.
Conducting reviews of material specifications and hardware, software, and electrical component design.
Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications.
Excellent written and verbal communication skills; mastery in English and local language.
Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.

Nice To Haves

Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
User Experience (UX)

Responsibilities

Triage and Resolve Customer Support Escalations from multiple inbound channels.
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Build and maintain layer 2/3 network testbeds.
Understand features and reproduce customer issues.
File tickets on bugs found.
Analyze logs and pinpoint root causes.
Work with developers and drive solutions.
Participate in relevant meetings and discussions and provide status reports.
Drives innovation and integration of new technologies into projects and activities in the engineering design organization.
Provides guidance and mentoring to less- experienced staff members.

Benefits

Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
Personal & Professional Development: specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness. Varied backgrounds are valued and succeed here. Flexibility to manage work and personal needs.

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