Wireless Retail Store Manager NEW YORK | E 116th St

Arch Telecom•New York, NY

1d•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S. Since 1993, they have been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, Arch Telecom consistently delivers the solutions and service their customers demand. The Retail Store Manager (RSM) leads a Retail Team to bring the brand to life, embodying Arch Telecom’s Core Values. RSMs act as brand ambassadors, creating energy and excitement around products and services, and thriving in a fast-paced, fun environment where customer needs are the primary focus. They build meaningful connections with customers by deepening existing relationships and creating new ones, using their expertise to uncover needs and passionately educate, demonstrate, and recommend device and service solutions.

Requirements

Leadership
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues
Being effective with operational, financial and performance management
Amazing communication skills, to your team and customers
Prior wireless sales experience
Be at least 18 years of age
Wireless sales experience
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (45 hours) availability

Responsibilities

Lead by example, demonstrating all the things it takes for your team to head to the top
Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Ensure your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives
Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices
Make sure your store is always at its best!
Approaching service and sales needs with patience, honesty and empathy
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network! Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting
Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources
Build relationships with and partner with employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. Successfully identify and handoff small business leads. Develop strong peer relationships where we are all accountable for the company’s success
Be willing to have a good time while providing first class customer experience