Wireless Retail Associate Manager WESTMINSTER | Magnolia St Vietnamese Speaking

Arch Telecom•Westminster, CA

1d•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, operating over 200 retail stores across the U.S. Since 1993, the company has delivered superior service and quality wireless products featuring the latest technology, establishing itself as a recognized leader in the wireless retail industry. Retail Associate Managers (RAM) are integral to the Retail Team, embodying the brand and Arch Telecom’s Core Values. They act as brand ambassadors, generating enthusiasm for products and services in a dynamic, customer-focused environment. RAMs build and deepen customer relationships through meaningful connections, continuously developing expertise in identifying customer needs, and passionately educating, demonstrating, and recommending device and service solutions. This role is a learning position, requiring collaboration with the team to develop necessary skills and assist the Retail Store Manager with all operational duties. Diversity & Inclusion is a foundational principle of Arch Telecom, embracing a diverse workforce to better reflect the communities served and enhance customer and employee experience.

Requirements

Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours)
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues
Being effective with operational, financial and performance management
Amazing communication skills, to your team and customers
Prior wireless sales experience

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
Assist Retail Store Manager in daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate how our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate how we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where we are all accountable for the company’s success.
Be willing to have a good time while providing first class customer experience.