Retail Store Manager WESTMINSTER | Magnolia St Fluent Vietnamese preferred

Arch Telecom•Westminster, CA

1d•Onsite

About The Position

Arch Telecom’s Retail Store Manager (RSM) leads a Retail Team to bring the brand to life, embodying Arch Telecom’s Core Values. RSMs act as brand ambassadors, generating energy and excitement for products and services. They thrive in a fast-paced, fun environment where customer needs are the primary focus, immersing themselves in meaningful connections by building new and deepening existing relationships. Their expertise lies in uncovering customer needs and passionately educating, demonstrating, and recommending device and service solutions.

Requirements

Leadership!
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
Being effective with operational, financial and performance management.
Amazing communication skills, to your team and customers.
Prior wireless sales experience.
Be at least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (45 hours) availability.

Nice To Haves

Fluent Vietnamese preferred

Responsibilities

Lead by example, demonstrating how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Ensure your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives.
Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
Make sure your store is always at its best!
Approach service and sales needs with patience, honesty and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network! Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. Successfully identify and handoff small business leads. Develop strong peer relationships where we are all accountable for the company’s success.
Be willing to have a good time while providing first class customer experience.