Wire Transfer Specialist

Eglin Federal Credit Union • Fort Walton Beach, FL

3d • $17

About The Position

The Wire Services Representative is accountable for maintaining a high-quality and efficient wire transfer system, which ensures accurate and timely receipt of member's funds while maintaining the integrity of the Credit Union's position.

Requirements

• Requires a high level of detail-oriented work and analytical discipline.
• Demonstrates high ethical and moral standards with respect to member and employee treatment and confidentiality.
• Must possess the ability to cope with high pressure timelines and large amounts of data while maintaining accuracy.
• Ability to work well independently and with others.
• Provides 5-star member service to members, branches, internal departments, and other financial institutions with routine wire inquires.
• Demonstrates the ability to research and resolve problems and disputes.
• Must possess a high level of professionalism and organization.
• Manage responsibilities in compliance with applicable laws, regulations, standards, and internal policies.
• Maintain training and knowledge of internal practices and policies.
• One year to three years of similar or related experience. One to three years of experience in banking operations, member service, or a combination of both. Experience with cash/account reconciliation is preferred.
• A high school education or GED.
• Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information. Must provide professional, helpful, and service-driven assistance to all EFCU personnel and members.
• Must be willing to serve on the Disaster Recovery team.
• Must be flexible with work schedule.

Responsibilities

• Prepares and processes all incoming and outgoing domestic wires through Fed-Line Advantage in accordance with applicable US Laws, regulations, and Credit Union policies. Ensures all funds are properly accounted for by performing end-of-day reconciliations.
• Investigates and researches suspicious or fraudulent claims in accordance with Credit Union policy in collaboration with EFCU Fraud and BSA Department. Utilize online services to research and confirm wire information.
• Identifies economic and trade sanctions against targeted foreign estates, organizations, and individuals as set forth by OFAC (Office of Foreign Assets Control) policies.
• Monitor and resolve wire transfer errors, delays, or member inquiries.
• Serves on the Disaster Recovery team for EFCU.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees