Wire Transfer Specialist I

Rockland Trust•Plymouth, MA

42d

About The Position

Rockland Trust is currently seeking a Wire Transfer Specialist I to work in the Deposit Operations Department in Plymouth. This position will process incoming and outgoing wire transfers throughout the day and perform a variety of customer service duties including maintaining customer agreements and processing domestic collection items.

Requirements

Must be a detailed-oriented individual with strong communication/interpersonal skills.
Ability to work under strict deadlines
Must be self-motivated and show initiative in new learning opportunities
Excellent verbal and written communication skills
Proficient with Microsoft Office.
Learn to work with updated technology (i.e. Online Banking etc).
Must have a strong ability to prioritize and manage multiple tasks on a continued basis.
Experience within the financial services industry, preferably in banking.
High school diploma or equivalent required.

Nice To Haves

Experience with Digital Products.
Banking/wire knowledge is a preferred.

Responsibilities

Process outgoing domestic and international wire transfer transactions in accordance with established policy and procedures.
Review wire transfer requests for accuracy and validate authorizations.
Perform callback verification to confirm transaction details and authenticity of transactions.
Process incoming wire transfers received through the Federal Reserve Bank and ensure timely credit to customer accounts.
Monitor account/transaction activity to identify potential fraudulent wire transfer requests.
Perform research related to wire transfer investigations as requested by customers and business units.
Perform daily reconciliations with the Federal Reserve and other correspondent banks.
Maintain business and consumer Wire Transfer Agreements and customer information files.
Process domestic collection items
Post entries and reconcile general ledger accounts associated with wire transfer and foreign exchange fees
Ensure Compliance regulations are being met.
Communicate both written and verbally with all levels of management, commercial and retail customers, branches, vendors, Federal Reserve and other corresponding banks.
Performs other job related duties as required.