Wire Specialist

Arizona Financial Credit Union•Phoenix, AZ

3d•Hybrid

About The Position

The position is responsible for accurate and timely verification of domestic and international wire requests. This position requires a high level of risk aversion and recognizing suspicious activity.

Requirements

High School diploma or general education degree (GED) and three (3) years’ experience in a financial institution.
Experience working with payments or applicable risk review preferred.
Knowledge of computers and software applications in Windows, Excel, and Word.
Ability to type 25 words per minute.
Ability to read, write, speak, and use proper grammar in English.
Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations.
Ability to write business correspondence, write reports and procedure manuals.
Ability to write business correspondence in response to sensitive inquiries or complaints.
Ability to communicate verbally both in person and on the telephone.
Ability to speak effectively to members regarding sensitive inquiries or complaints.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Ability to apply mathematical concepts to determine and test reliability and validity.

Nice To Haves

Experience in wire processing.

Responsibilities

Participates in verifying outgoing wires to ensure high level of accuracy, timeliness and mitigates controllable loss.
Verifies the validity of wire instructions and initiates corrective action if needed.
Efficiently handles high volumes of wire transfers conducting an in-depth review of all transaction details.
Ensures operational soundness through adherence to policies, procedures, and regulatory guidelines to maintain the security and integrity of wire activities. Following all security and operational controls for wire funds transfers.
Leads in reviewing incoming wire transfers to validate beneficiary and monitors for incoming fraudulent funds.
Escalates service messages that may require further investigation.
Ensures daily balancing for all incoming wire activity.
Researches and obtains approval to process wires that exceed limits.
Must have a keen attention to detail as the second review for outgoing wires.
Performs callback verification to confirm payment details and authenticity of wire transactions. Ensures callbacks are made to an authorized individual.
Communicates with members via phone, text message or secured messaging.
Assists internal staff and members with wire specific inquires via the department ACD queue.
Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
Maintains knowledge of industry trends and regulatory changes to ensure the organization remains compliant and ahead of potential risks.
Performs other job-related duties as assigned.