Wire Room Clerk

REXEL•Carrollton, TX

About The Position

We are looking for a Wire Room Clerk to join our Rexel team in Carrollton, TX! Summary: The Wire Room Clerk is responsible for assisting in customer service and inventory control tasks in relation to daily operations between the wire room and the branch locations. Tasks performed by the clerk include: data entry, communication such as answering phones and e-mails, filing paperwork, investigating inventory discrepancies, able to completely do wire cutting process, problem solving customer service situations, and helping to answer questions for employees, customers, and vendors.

Requirements

1+ years of warehouse or distribution center experience
Certification to operate forklift, hand truck, pallet jack and other warehouse equipment. Training will be provided by the company
Proficiency in all aspects of department RF scanner, Warehouse Management Software (WMS), AS400, or other systems in use at Distribution Centers
Must be willing to be trained on all the following material handling equipment: Forklifts, stand-up reach truck, High-Reach Narrow-Aisle, Stand-Up Rider pallet Jack that conform to OSHA safety training requirements. Training will be provided by the company as needed
Experience with Microsoft Office (Word, Outlook, and Excel) Software and the Web is required
Ability to read, write, and comprehend simple instructions, short correspondence, and memos
Ability to apply concepts of basic math skills to work environment
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to work overtime as needed

Nice To Haves

High School or GED - Preferred

Responsibilities

Contribute to a culture and environment focused daily on employee safety and a safe work environment. Assume responsibility for immediately addressing safety concerns
Generate all necessary information required for special orders
Coordinate special, last-minute shipping requests with the Shipping department, expediting any orders, as necessary
Trace orders as required and notify customers of any activity concerning their merchandise
Research Warehouse Management System (WMS) transaction logs to correct or verify any outstanding issues
Research and correct any branch variances
Assist with lost and found merchandise in the warehouse
Assist in any inventory corrections needed as discovered throughout the workday
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventories count, etc., in a courteous and efficient manner
Report any customer feedback to management, including any signs of customer dissatisfaction
Answer incoming telephones calls in a cheerful, courteous, and timely manner and take messages when necessary
Properly use and understand all computer programs and hardware necessary for completion of the job task
Other duties as assigned

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within