Wire Operations Supervisor

Farmers and Merchants Bank of Long Beach•Seal Beach, CA

About The Position

The Wire Operations Supervisor is responsible for supporting the Wire Operations Manager in overseeing the overall performance and daily operations of the department. This position requires the ability to collaborate effectively with the Manager, work independently, and provide leadership to team members in executing innovative solutions that enhance service, productivity, and operational efficiency through adherence of Bank regulations, policies and procedures.

Requirements

Ability to work independently by demonstrating strong initiative and execution skills.
Excellent analytical and verbal/written communication skills.
Excellent problem solving and decision-making abilities.
Bank Protection Act
Regulation CC
Bank Secrecy Act/AML/CIP
Regulation D
Operations Policy and Procedures
REGULATION DD
Privacy Act
Regulation E
Regulation B (CRA) Overview
Regulation X (RESPA) Overview
Regulation BB (ECOA) Overview
UDAAP
Regulation C (HMDA) Overview
UCC Article 4A
Financial Elder Abuse Reporting
Sexual Harassment
Information Security
Basic knowledge about wire transactions.
Microsoft Office applications with intermediate excel skills.
EFFECTIVE TIME MANAGEMENT AND ORGANIZATIONAL SKILLS
STRONG COMMUNICATION SKILLS
Strong customer service skills
Excellent interpersonal skills
Detail oriented
Telephone skills
Strong problem resolution skills
Clear understanding of the English language
High School Diploma or equivalent required
One to two years of banking operations experience
Intermediate computer-skills—including moderate skills with spreadsheet and advanced skills with software/applications
Excellent analytical and verbal/written communication skills
Excellent problem-solving and decision-making abilities

Nice To Haves

Bachelor’s degree in Accounting, Finance or related discipline is preferred but not required
Experience with PayPlus, Convera (Global Pay), Nice Actimize (Guardian’s FraudMap), Laserfiche, and Jack Henry’s Silverlake.

Responsibilities

Direct supervision, development, and evaluation of the Wire Staff.
Actively develops and mentors staff consistently by training and establishing performance plans for employees. Exhibits strong leadership skills. Adheres to the Bank’s policies by fairly enforcing procedures.
Regularly coaches employees. Identifies strengths and weaknesses of employees and effectively writes performance evaluations. Delivers disciplinary action as needed.
Conducts and documents staff meetings.
Assists the Wire Operations Manager in controlling the department’s expenses, including but not limited to overtime expense.
Monitor and maintain time clock entries for department staff.
Demonstrates high standards of professional conduct.
Ensures timely and accurate processing of domestic and international wires.
Responsible for detecting and preventing fraudulent wire transactions through daily wire transaction review in accordance with the Banks’ internal policies and procedures.
Resolves and manages all levels of complex matters in the areas of client transaction activity and employee handling of transactions.
Assist clients with inquiries and issues, complying with Bank regulations and policies.
Ensure that internal controls for processing wire transfers are maintained on an ongoing basis.
Support wire operations functions, by processing domestic and international wire transfers.
Authenticate wire requests by validating the identity of the initiating customer and confirming wire transfer specifics with an authorized representative of the account.
Perform callback verification with customers.
Responsible for maintaining operational integrity of funds transfers through adherence to Bank policies and procedures.
Works closely with Wire Operations Manager and Operations Administration to identify and implement effective solutions to problems or concerns.
Collaborates with the Wire Operations Manager in the preparation, accuracy and timely transmittal of all reports required by the Bank and/or regulatory agencies related to client service and wire operations.
Co-manages the audit process over wires with internal auditors, external financial auditors and regulatory examiners.
Assist with all fraud investigations which include but are not limited to investigations, creating, responding, managing fraud claims and assist in all recovery efforts.
Must communicate actions taken with fraud incidents and report to OAD, branch and Fraud Department with resolution.
Assist OLB clients with wire concerns, wire formatting and/or escalation of issues experienced while using the online banking platform.
Co-manages the updating, coordinating and evaluating the Business Continuity Plan for Wire Transfers.
Co-manages vendor relationships, addresses servicing issues and assists in resolving any vendor issues as needed. Develops and maintains relationships with vendors (i.e., PAYplus, Convera, Nice Actimize (Guardian), WFB and Ring Central, etc.) to ensure that the Bank’s service level to its clients is being maintained.
Ability to generate reports as needed for management. Analyze wire transaction statistics and report to management.
Maintains a moderate to high level of understanding of all the wire-related systems’ capabilities.
Develops and maintains relationships with our VIP and high wire volume clients to ensure their needs are being met to the highest standards.
Formulate, define and implement improvements to business processes and operations to solve problems and enhance productivity/effectiveness.
Comply with federal & state, internal regulations and bank security guidelines and procedures.
Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. Acts as the control point for the office to ensure that all CIP, BSA, OFAC requirements, procedures and time frames are met.