Wire Department Supervisor

Burke & Herbert Bank & Trust • Preston, MD

2d • $25 - $32 • Onsite

About The Position

The Wire Department Supervisor is responsible for overseeing the wire transfer process, ensuring compliance with regulations and policies, while also supervising, coaching, supporting, and training staff within the wire transfer department. The position requires extensive knowledge of operational procedures, OFAC, Reg E, Swift, etc. In Addition, this individual provides an advanced level of customer service to internal and external customers as well as performing multiple functions.

Requirements

• Good leadership qualities and experience with supervising staff
• Strong organizational, analytical, and decision-making skills.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Ability to motivate and mentor staff.
• Knowledge of banking procedures and policies.
• Experience in management reporting
• Two or more years of wire transfer experience required.
• Two to three years banking industry or operations experience.
• Strong working knowledge of computers and various applications including Microsoft Office.

Nice To Haves

• Bachelor’s Degree or equivalent preferred.
• Supervisory experience preferred.
• Prior working knowledge of Regulation E Dispute processing with an emphasis to Wire Transfers preferred.

Responsibilities

• Oversees the daily operations and supervises the Wire Department functions by determining workflow to ensure effective utilization of resources.
• Provides coaching and mentoring to motivate, develop skills, and conducts staff meetings to maximize their potential.
• Builds constructive and effective relationships with staff and employees in other areas of the bank to support a collaborative working environment.
• Acts as resource for customers, branch staff, and operations staff related to the wire transfer process.
• Monitors department activities and performs periodic audits of internal controls to ensure quality and efficiency of work as well as compliance with established procedures and regulatory requirements.
• Assists with developing and maintaining standard operating procedures and evaluates departmental processes and procedures to create efficiencies, improve quality, and minimize risk.
• Creates and prepares reporting using a variety of Core system applications.
• Assists in the implementation of new products or programs to ensure system integrity, and recommends program changes to be more efficiently and effectively. Participates in system releases/enhancements.
• Reviews and approves the daily department activities and general ledger settlement.
• Assists the Commercial Operations Manager with performing annual reviews and staff hiring, conducting counseling sessions, and disciplining assigned staff.
• Formulates recommendations for operational policies to management.
• Assists with creating and maintaining corporate contingency plan and disaster recovery procedures. Also, participates in disaster recovery plan exercises and testing.
• Remains knowledgeable and completes ongoing training in compliance with Bank standards and federal and state banking laws and regulations to ensure that changes are implemented in a timely manner.
• Other duties as assigned

Benefits

• health insurance
• dental insurance
• vision insurance
• Paid Time Off (PTO) at a rate which starts at 15 days annually and 11 holidays per year
• company paid life insurance
• short-term disability
• long-term disability coverage
• 401(k) with a company match
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees