WIOA Technical Specialist

Hinds Community College•Jackson, MS

About The Position

The WIOA Technical Specialist provides technical and administrative support to Workforce Development staff in the implementation of WIOA programs. This role assists with participant intake, eligibility verification, case management data entry, and reporting while ensuring all files meet local, state, and federal compliance requirements. The Specialist supports accurate case processing, audit readiness, and high-quality customer service by maintaining data integrity, coordinating documentation, and collaborating with program staff, training providers, and partner agencies. The WIOA Technical Specialist provides technical and administrative support to Workforce Development staff in the implementation of WIOA programs. This position assists with intake documentation, eligibility verification, case management data entry, and report preparation. The Specialist ensures that all participant files meet local, state, and federal compliance requirements and supports efficient case processing and service delivery.

Requirements

Proficiency with Microsoft Office Suite and case management databases.
Strong attention to detail and organizational skills.
Ability to interpret and apply complex program regulations and documentation requirements.
Associate’s degree or equivalent work experience in business, office administration, information systems, or a related field.
Two (2) years of experience in administrative or technical support roles, preferably in workforce development, education, or human services.

Responsibilities

Maintain knowledge of diversity-related issues, legislation, and best practices.
Review participant applications and documentation for completeness, accuracy, and compliance with WIOA regulations.
Verify eligibility information for Adult, Dislocated Worker, and Youth programs, ensuring timely and accurate processing.
Maintain secure digital and physical case files, ensuring all required documents are properly labeled, uploaded, and stored.
Assist in collecting and verifying income, residency, selective service, and other eligibility verification documents.
Enter participant data, activities, and case notes into the state-approved management system MS Works and Eligible Training Provider List (ETPL).
Update participant status, service outcomes, and follow-up information in real time to ensure data integrity.
Monitor data for inconsistencies or missing information and communicate corrections to assigned program staff.
Prepare files for internal and external monitoring or audits, ensuring all required documentation is in place.
Conduct periodic reviews of participant files to maintain compliance with federal, state, and local requirements.
Assist in generating reports related to enrollment, training, performance outcomes, and other WIOA metrics.
Support the compilation of data for quarterly and annual performance reporting.
Provide administrative support to Career Coaches, Center Managers, and Program staff.
Manage electronic and paper filing systems for participant and program records.
Assist with preparing correspondence, forms, and participant communications.
Track training enrollments, supportive service requests, and ensure timely payment and documentation.
Respond to inquiries from participants, employers, and partner agencies regarding documentation and case processing.
Maintain a professional and confidential environment for participants and staff.
Coordinate with training providers, employers, and partner organizations to obtain or verify documentation as needed.
Participate in staff meetings, training sessions, and compliance workshops to maintain current knowledge of WIOA policies and procedures.
Recommend process improvements to enhance workflow efficiency and data accuracy.
Maintain knowledge of current regulations, policies, and best practices in workforce development.