WIOA Eligibility Support Specialist

Brazos Valley•Bryan, TX

3d•Onsite

About The Position

The WIOA Eligibility Support Specialist provides administrative and technical support to the WIOA Eligibility Coordinator to ensure accurate, timely, and compliant processing of eligibility documentation for WIOA Adult, Dislocated Worker, and Youth programs. This position assists with document collection, file preparation, data entry, tracking, and compliance monitoring in accordance with federal, state, and Texas Workforce Commission (TWC) guidelines.

Requirements

High school diploma or equivalent required; associate degree preferred.
Minimum of one (1) year of experience in administrative support, workforce development, eligibility services, or case management support.
Working knowledge of WIOA eligibility documentation preferred.
Experience with WorkinTexas (WIT), DocuWare, or similar case management systems preferred.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks in a deadline-driven environment.
Strong verbal and written communication skills.
Valid Texas Driver’s License and proof of automobile liability insurance as required by the State of Texas.
Access to reliable transportation for travel within the service area if required.

Nice To Haves

Bilingual (English/Spanish) preferred but not required.

Responsibilities

Adhere to the mission and core values of SERCO.
Provide direct administrative support to the WIOA Eligibility Coordinator.
Assist with collecting, scanning, uploading, and organizing eligibility documentation in WIT and DocuWare.
Conduct preliminary file reviews to ensure required documentation is present prior to coordinator review.
Maintain and update eligibility tracking logs to monitor application status and timelines.
Communicate with case managers regarding missing documentation or incomplete files.
Contact participants to request required documentation and provide instructions on submission requirements.
Ensure documents are properly labeled, indexed, and stored according to compliance standards.
Assist with preparation of files for internal audits, data validation, and monitoring reviews.
Generate reports related to application status and pending documentation as directed.
Support data entry and verification activities to ensure accuracy in case management systems.
Maintain confidentiality of participant information in accordance with federal and state regulations.
Perform other duties as assigned to support eligibility operations.