Support Specialist II, Eligibility

Capital Metropolitan Transportation Authority•Austin, TX

About The Position

Do you enjoy detail-driven work that directly supports accessibility, customer service, and ADA compliance? The Support Specialist II, Eligibility reports directly to the Supervisor, Paratransit Eligibility and Customer Service. This position is responsible for the administration, documentation, tracking, and analyzing the application process for paratransit eligibility in accordance with the Americans with Disabilities Act (ADA). Assist in conducting a customer friendly and efficient transit orientation and in person paratransit eligibility assessments. CapMetro is Austin's regional public transportation provider. We've been around since 1985 and work every day to give residents, commuters, and visitors the best possible transit options available to match their busy everyday lives. We're always on the move, connecting people with jobs, schools, restaurants, shops, festivals, and other great places to hang out. In fact, we have more than 31 million boardings each year. At CapMetro, we work to empower, enhance, and serve the region and its communities through the responsible delivery of safe, reliable, high-quality transportation. We are driven by a culture of Safety, Equity, Transparency, Sustainability, and Innovation. These values guide us in our daily activities, and decision-making and position us to be a great community partner and to better serve our riders who trust us to get them where they’re going!

Responsibilities

administration
documentation
tracking
analyzing the application process for paratransit eligibility in accordance with the Americans with Disabilities Act (ADA)
Assist in conducting a customer friendly and efficient transit orientation and in person paratransit eligibility assessments