WIOA Case Management Coordinator

Community action committee of pike county•Piketon, OH

46d

About The Position

The WIOA Case Management Coordinator is responsible for the ongoing operations and success of the WIOA Adult, Dislocated Worker, and Youth Programs, including GRIT and SPARK initiatives, within the Workforce & Business Development Department of the Community Action Committee of Pike County. Reporting to the Assistant Director, this position ensures efficient, compliant, and innovative workforce program delivery.

Requirements

Bachelor's degree required in Social Work, Education, or a related field.
Minimum of 2 years supervisory experience in a professional setting.
Minimum of 2 years experience coaching, mentoring, and managing teams.
Must complete pre-employment drug/alcohol testing and Ohio BCI/FBI background check.
Valid driver's license; must be insurable under agency insurance.

Nice To Haves

Master's degree in an appropriately related field.
Experience with WIOA program operations, CFIS, and workforce case management systems.

Responsibilities

Provide leadership for the success of the WIOA Adult, Dislocated Worker, Youth, and GRIT Programs.
Meet all ODJFS and CAC standards for program operations, documentation, and compliance.
Supervise case management staff across youth and adult service lines, promoting collaboration, accountability, and high performance.
Assist GRIT and WIOA teams with case plans, client files, and overall client experience while meeting all ODJFS requirements.
Ensure programs are audit-ready at all times through attention to detail, compliance, and continuous improvement.
Work with team members to resolve conflict in ways that support respect and collaboration; provide meaningful performance feedback.
Review and prepare reports, performance data, and required documentation for funders or CAC leadership.
Oversee development and implementation of case management policies, staff training, and performance evaluations.
Identify and act on opportunities for program growth, quality improvement, and workforce innovation.
Manage and monitor budgets for Adult, Dislocated Worker, CCMEP WIOA, CCMEP TANF, and GRIT, ensuring accurate expenditure entry in CFIS.
Supervise and mentor case management teams to support professional growth and high-quality service delivery.
Develop and maintain strong relationships with businesses, schools, training providers, and community agencies to expand participant opportunities.
Collaborate with the Assistant Director to provide daily leadership for case management operations, Work Experience Programs, and Client Training Initiatives.
Support referrals to appropriate programs and services to meet participant needs.
Collect, analyze, and use data to guide strategic decisions and improve participant outcomes.
Ensure accurate and timely data entry in CFIS and client tracking systems.
Complete and review weekly/monthly reports and ensure accuracy across all case management files.
Support Workforce & Business Development initiatives and special projects as needed.
Work with the Assistant Director to develop and implement policies and procedures for new grant programs.
Coordinate community outreach and represent Workforce & Business at job fairs, school events, and partner meetings to promote WIOA, GRIT, and SPARK programs.
Collaborate with local employers and training providers to develop Work Experience, Job Shadowing, and Internship sites that offer meaningful skill-building opportunities.
Represent CAC's Workforce & Business Development Program on committees, boards, and community coalitions as assigned.
Participate in CAC committees and interdepartmental collaborations to support service coordination and continuous improvement.
Perform other related duties as assigned by the Assistant Director or Director.