Wine Club Specialist - BV

Treasury Wine Estates • Rutherford, CA

3d • $23 - $25 • Onsite

About The Position

We are currently recruiting for a Wine Club Specialist to partnership with the
Wine Club Ambassador. This role acts as the “face” of the Beaulieu Vineyard
Wine Club. This role’s main responsibility is to assist the winery with
achieving wine club conversions goals while aiding in club member retention
which is achieved through onsite service and support. This role is
predominately a service position working in the Beaulieu Vineyard Private Club
Room.

Requirements

• You are 21 years of age or older
• You have a minimum of one year’s wine sales, restaurant and/or hospitality service experience
• You are self-motivated, highly organized, and require minimal day-to-day direction
• You can effectively communicate in English with all levels of employees and consumers, written and spoken, demonstrating strong interpersonal skills.
• You must be able to work flexible shifts, weekends and holidays.
• You have a basic understanding of wine and winemaking.
• You must have a clean professional appearance and be able to represent TWE internally and externally 
• You must be able to travel on occasion to other Company locations. 
• You can lift 40 pounds or more

Nice To Haves

• You have knowledge of food and wine, the wine industry, Sonoma, Napa and Bay Area restaurants (desired)

Responsibilities

• Wine club growth and member retention are the top priority of this role
• Works to achieve or exceed key DTC financial objectives including, but not limited to, total revenue, wine club conversion, new guest data collection & average order value targets
• Supports the tracking and accurate, timely processing and incentive reward reporting of wine club sign-ups
• Follows proper inventory management to ensure minimal loss/expense each month
• Manages shipping activities including returns and claims for onsite Wine Club orders
• Convey Beaulieu Vineyard brand image and lead to sales transactions and brand loyalty.
• Completes transactions accurately on point of sales system, including shipping orders, wine club and cash transactions. Stock, price and display merchandise
• Builds, enhances and maintains long-term guest relationships
• Assists in the will call process is accurately executed at each site 
• Helps to provide on-going staff training on wine club key topics 
• Educates the guests about the wines, the wine making techniques and winery information and history.
• Offers wine club program and encourage sign-ups in a captivating manner as to increase sales and build customer loyalty.
• Set-up and host private dinners, wine tastings and tours for guests

Benefits

• Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE.
• We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.
• Enjoy the world’s most desirable wines through our generous employee product allowance 
• Competitive benefits package including Medical, Dental, and Vision, Paid Time Off (vacation, sick time, and holidays), 401K with company match, and much more!
• Plus, you’ll get an extra day off each year with your “TWEforME Day” – a day to spend however you choose!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed