Wine Club Coordinator
About The Position
Trefethen Family Vineyards is looking for the right individual for an important onsite position on our Direct-to-Consumer sales team. Under the supervision of the Wine Club & Fulfillment Supervisor, this position is responsible for the accurate processing of a high volume of orders and delivering the highest level of customer service to our long-time club members and other clients. The Wine Club Coordinator is expected to be energetic, detail-oriented, organized, and a highly skilled salesperson. If you share our passion for excellent customer service, have a positive attitude, and a desire to keep learning, this could be the right opportunity for you.
Requirements
- Experience in sales and customer service in the wine industry
- Effective, courteous communication skills with diverse clients via email, phone, and text
- Proficient computer skills including familiarity with Microsoft suite (Word, Excel, Teams, Outlook, and Sharepoint)
- Experience with winery platforms including Redchirp, Tock, Commerce7, SOVOS ShipCompliant, and WineDirect or similar fulfillment partner
- Organized and detail oriented
- Enjoy working in a team environment and open to performing various duties as assigned
- Ability to handle frequently changing priorities with enthusiasm and a calm demeanor
- Passion for wine and customer service
- Professional appearance and demeanor
- Typical work schedule of 8:30 am to 5:00 pm (Tues through Sat) with occasional overtime
Responsibilities
- Deliver superlative customer service via telephone, e-mail, and text
- Actively promote, manage, and retain wine club memberships
- Maintain club membership database including entry of new member information
- Effectively share our brand story and sell our wines to existing and prospective customers
- Process Direct-to-Consumer orders in various sales channels
- Ensure timely and accurate order fulfillment, shipment tracking, and resolve issues as they arise
- Support Wine Educator presentations by visiting with club members and guests in-person, encouraging club enrollment and retention
- Regularly support reservations-related phone calls, emails, and texts for creation and modification of experiences and winery event bookings for members and guests
- Communication changes or special notes received related to visitation to the hospitality team
- Update credit cards, addresses, and other client data in our customer database
- Complete handwritten correspondence for new members, thank you messages, and gift orders
- Work collaboratively to assist and support all Direct-to-Consumer team members, including answering inquiries from Visitor Center Team
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
