Windows Systems Engineer
About The Position
James Madison University Information Technology is currently hiring for a Windows Systems Engineer. As a member of a team of Systems Engineers, the Windows Systems Engineer is primarily responsible for Exchange on-prem and online email services in a hybrid environment, with additional responsibilities including routine and advanced system administration and customer support of cloud and on-premise Windows software and systems. This is an on-site position with a rotating on-call responsibility that requires on-site presence within one hour of being paged. It includes the opportunity for hybrid work options.
Requirements
- Demonstrated experience with deployment and management of Exchange services or other email solutions, including adhering to best practices and organizational strategy.
- Demonstrated success in a role that includes significant customer support responsibilities in addition to systems administration responsibilities.
- Demonstrated ability to communicate technical complexity clearly & understandably for any audience, including customers, peers, and senior leadership, through written documentation, verbal explanations, and formal presentations.
- Experience with security best practices including deployment of published benchmarks, and vulnerability management with Crowdstrike or similar software.
Nice To Haves
- Experience with installation, troubleshooting, and supporting Windows, Active Directory, M365, SAN or VMware in an enterprise environment including contingency management and disaster recovery.
- Experience with Powershell for system management tasks, or demonstrated proficiency with other scripting languages for system management tasks.
Responsibilities
- Primarily responsible for maintaining and supporting the email environment, including Exchange and Postfix on-premises and Microsoft 365 cloud products to perform at acceptable levels, including managing SPF/DKIM/DMARC, and tenant quotas.
- Administering, troubleshooting, upgrading, patching, mitigating vulnerabilities, and resolving tickets as applicable for Email and related communication and collaboration systems, as well as Microsoft Windows physical & virtual servers, and applications managed by the Windows team. This includes but is not limited to: Active Directory, M365, Dell hardware, VMware, Crowdstrike, Pure Storage, Commvault, and various legacy systems.
- Providing customer support for email and other systems, researching and proposing new solutions to management, and creating and maintaining thorough documentation of administrative processes and systems
- Communicate empathetically with all stakeholders and adapt well to change in technology and service delivery.
Benefits
- Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
- Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
- Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
- Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
- Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Educational Services
Education Level
No Education Listed
Number of Employees
1-10 employees
