Windows Systems Administrator

Alpha Omega

15h • $70,000 - $130,000 • Hybrid

About The Position

Alpha Omega is seeking a qualified Systems Administrator to maintain and troubleshoot Windows and digital management systems for the organization. The Administrator will also be responsible for the management and logistics of systems tracking equipment deployment for federal law enforcement personnel.

Requirements

• 5+ years of demonstrated experience in systems administration
• Experience with Windows server administration, including identity and access management
• Experience with Azure Active Directory
• In-depth understanding of networking principles and protocols including routing, switching, and security
• Understanding of group policies
• Strong understanding of security and compliance best practices
• Strong PowerShell scripting skills
• Good problem-solving and troubleshooting skills
• Strong communication skills

Nice To Haves

• Bachelor’s Degree
• Active or recent previous DHS experience desired
• Microsoft Certified Solutions Expert (MCSE)
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Windows Server Administrator Certification

Responsibilities

• Monitor system performance, troubleshoot issues, and apply updates and patches to hardware and software systems.
• Ensure system stability, security compliance, and optimal performance.
• Manage user access and permissions in accordance with ICE security policies.
• Coordinate with federal IT teams and product vendor to support hardware and software deployment across multiple regional sites.
• Assist with the logistics and tracking of device deployment and docking station installation.
• Coordinate IT Field Operations (ITFO) training on the use of deployed devices.
• Prepare deployment readiness checklists, develop SOPs, and provide technical guidance for IT management.
• Assist the program management office and service desk with ticket resolution, address access issues, facilitate password resets, and respond to technology support inquiries.
• Provide continuous technical direction to field personnel and other ICE offices regarding the use of the digital evidence management system.
• Document system configurations, deployments, incidents, and resolutions for audit and reporting.
• Generate usage and performance reports to evaluate system reliability and officer adoption rates.
• Collaborate with project managers, ITFO, and vendor support representatives to ensure project milestones are met.
• Assist the PMO in drafting and reviewing technical documentation, such as system architecture, deployment plans, user guides, and security compliance reports.
• Provide technical insight for writing tasks, including project briefs, status reports, and responses to stakeholder queries.
• Experience with maintaining logistics for a large user base.

Benefits

• PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level