Poly

General Dynamics•Annapolis Junction, MD

56d•Onsite

About The Position

WINDOWS DESKTOP ENGINEER Advance how our customers operate while you advance your career. Join GDIT as a Windows Desktop Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. HOW A WINDOWS DESKTOP ENGINEER WILL MAKE AN IMPACT Advanced Technical Support: Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex hardware and software problems. Perform root cause analysis for recurring issues and implement permanent fixes. System Maintenance and Optimization: Ensure the stability, security, and performance of Windows desktop systems. Apply patches, updates, and configuration changes to maintain compliance and security standards. Incident and Problem Management: Manage and resolve high-priority incidents and problems within SLAs. Document resolutions and create knowledge base articles to improve future support processes. Conduct post-incident reviews to identify improvements. Collaboration and Project Support: Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. Assist in the design and implementation of new technologies and solutions. User Support and Training: Provide guidance and training to Tier 1 and Tier 2 support staff. Assist end-users with complex technical issues and provide advanced troubleshooting. Documentation and Reporting: Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other metrics as required. Bring your technology expertise and drive for innovation to GDIT. The Systems Engineer Senior must have:

Requirements

Bachelor of Arts/Bachelor of Science
5+ years of related experience
Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies
Security clearance level: TS/SCI w/Poly
US citizenship required
Strong understanding of hardware components, peripheral devices, and drivers.
Experience with system imaging, deployment, and management tools.
SCCM
MDT
Advanced troubleshooting skills and ability to diagnose complex issues.
Excellent communication and interpersonal skills.
Strong documentation and organizational skills.
Experience with scripting and automation (e.g., PowerShell).
Knowledge of ITIL framework and best practices.
Experience with endpoint security solutions.
Familiarity with cloud services and integration (e.g., Microsoft Azure).
Proficiency with Active Directory, Group Policy, and network configurations
Comp TIA Security+ - CompTIA

Responsibilities

Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
Diagnose and resolve complex hardware and software problems.
Perform root cause analysis for recurring issues and implement permanent fixes.
Ensure the stability, security, and performance of Windows desktop systems.
Apply patches, updates, and configuration changes to maintain compliance and security standards.
Manage and resolve high-priority incidents and problems within SLAs.
Document resolutions and create knowledge base articles to improve future support processes.
Conduct post-incident reviews to identify improvements.
Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
Assist in the design and implementation of new technologies and solutions.
Provide guidance and training to Tier 1 and Tier 2 support staff.
Assist end-users with complex technical issues and provide advanced troubleshooting.
Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
Generate reports on system performance, incident resolution, and other metrics as required.

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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