- Ensure the reliable, efficient operation of multiple Windows‑based networks and multi‑user systems by coordinating closely with network, software, and systems engineers, desktop support teams, project managers, end users, and IT leadership. - Conduct ongoing system monitoring, security audits, and compliance activities to meet DoD cybersecurity requirements. - Assess customer needs—both internal and external—and determine the appropriate hardware, software, and automated solutions to address technical challenges. - Recommend, implement, and maintain system enhancements to improve stability and performance, including software installation, patching, configuration management, monitoring, and troubleshooting. - Manage file systems, disk space, backups, recovery procedures, and antivirus protections on a routine basis to ensure data integrity and system availability. - Administer user and computer accounts, including permission management, group membership, and security access controls. - Test new software and product releases to validate compatibility and reduce potential impacts on users or operations. - Develop, maintain, and update technical documentation, procedures, and operational runbooks. - Provide recommendations for purchasing system hardware, software, and related components based on technical and operational requirements. - Collaborate with vendors to address technical issues, evaluate new products, and provide feedback on potential improvements. - Uphold strict Information Systems security standards and ensure compliance in all system operations. - Prepare and provide required security documentation for review by Cybersecurity teams. - Deliver regular project updates on recurring and ad‑hoc tasks, ensuring leadership is informed of progress and risks. - Generate detailed specifications, diagrams, and documentation to support network and system architecture planning.
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Career Level
Entry Level