Window Service Technician
About The Position
Are you hands‑on, customer‑focused, and great at solving problems on the spot? Pella is looking for a Service Technician to join our team and help deliver an exceptional experience to homeowners and contractors by servicing our industry‑leading windows and doors. What You’ll Do As a Pella Service Technician, you’ll be the face of our brand in the field. Your day‑to‑day work will include: Completing service visits to inspect, diagnose, and repair Pella products Installing replacement components (glass, sashes, screens, blinds, etc.) Documenting service work and coordinating follow‑up when needed Educating customers on product use, care, and maintenance Maintaining your service vehicle and parts inventory Working closely with our internal service team to ensure seamless communication Delivering a customer experience that reflects Pella’s high standards What We’re Looking For Strong customer service mindset Ability to troubleshoot and solve problems independently Comfortable working in a fast‑paced environment Detail‑oriented with excellent follow‑through Experience using power tools (required) Proficient with Microsoft Office; able to learn new systems Valid driver’s license Qualifications High School Diploma or GED required 2 years of window service, construction, or related field experience preferred Knowledge of windows, doors, or construction terminology is helpful Physical Requirements This is an active, hands‑on role: Frequent standing, walking, and use of hand tools Occasional bending and lifting (up to 100 lbs.) Work takes place in customer homes, job sites, and company facilities Why You’ll Love Working Here At Pella, you’ll have the opportunity to build technical skills, work independently, and be part of a team that takes pride in craftsmanship, customer care, and doing things the right way. About Pella Corporation As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023. At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development. With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?
Requirements
- Strong customer service mindset
- Ability to troubleshoot and solve problems independently
- Comfortable working in a fast‑paced environment
- Detail‑oriented with excellent follow‑through
- Experience using power tools (required)
- Proficient with Microsoft Office; able to learn new systems
- Valid driver’s license
- High School Diploma or GED required
Nice To Haves
- 2 years of window service, construction, or related field experience preferred
- Knowledge of windows, doors, or construction terminology is helpful
Responsibilities
- Completing service visits to inspect, diagnose, and repair Pella products
- Installing replacement components (glass, sashes, screens, blinds, etc.)
- Documenting service work and coordinating follow‑up when needed
- Educating customers on product use, care, and maintenance
- Maintaining your service vehicle and parts inventory
- Working closely with our internal service team to ensure seamless communication
- Delivering a customer experience that reflects Pella’s high standards
Benefits
- Company Vehicle Provided
- individualized talent development plans
- cross-functional experiences
- opportunities for career advancement through personal and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
