Window Service Tech - Fontana

Pella Windows & Doors•Ontario, CA

47d

About The Position

We are looking for a Service Tech who will oversee completing, repairing, or servicing Avanti windows and doors. Our windows and doors are finished products installed in the early stages of the residential construction cycle. This requires that we often provide some final touch-ups and adjustments to our product in every home near the time the homeowner occupies the new home. As Service Tech we ensure every home is complete without broken glass, no defects and all adjustments are made as needed.

Requirements

Speak and write in English
36-month minimum, clean Motor Vehicle Record (MVR) Service Tech are Required to Drive Company Vehicle
Use of hand-tolls and power tools required
Attention to detail is required
Regularly carry up to 80 pounds; team lift when required
Have a positive attitude
Okay working from a ladder up to 20’ height
Basic math knowledge
Ability to navigate Apple iOS and GPS operating system
Proficient verbal and written English language skills are required as well as good public relations and customer service skills. Ability to read, interpret, understand and explain documents such as product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers. Must display excellent phone and email etiquette. Must be able to present an appropriate attitude for the situation when interacting with customers or coworkers.
1-2 years’ customer service; customer interaction experience preferred.
Must be able to tolerate outdoor elements
Clean driving record and MVR a premium
Looking for leaders with the ability to listen and advance
Punctual and reliable; be at work on time every day
I am willing to learn AIM method, on-the-job training from day one
Ability to use cordless drivers, levels, and nail guns
Ability to safely climb a ladder
Ability to follow OSHA fall protection procedures
Ability to lift to 30-100 lbs. several times per day
Ability to work in a team environment
Ability to embrace, improve, and more importantly enjoy the opportunity to grow rapidly
growing company
Ability to communicate professionally and manage customer expectations

Nice To Haves

Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
Construction experience a plus
Window experience a plus

Responsibilities

Professionally communicating with homeowners and other Avanti colleagues
Follow rules related to vehicles and safety
Start times are promptly at 6 AM, M-F
Occasional Saturday availability may be required
Installing Avanti window & door products into newly constructed homes
Properly executing designated flashing and install methods for vinyl windows & doors
Learning The Avanti Install Method (AIM)
Helping and supporting team members
Always following company safety guidelines
Ability to communicate with customers and set proper expectations
Ability to follow and enforce company policy and procedures