Window & Door Service Technician

Jeld-Wen

3d • Remote

About The Position

As a Field Service Technician II, you will ensure our products meet high standards of quality and performance. Join our team to maintain and service VPI QUALITY WINDOWS products. This remote position requires weekly travel, including overnight stays and overtime. Responsibilities include performing service work, diagnosing issues, and providing detailed reports.

Requirements

• High School Diploma or GED required.
• Valid driver's license with a clean driving record.
• Experience in production or servicing of vinyl windows and doors.
• Proficiency in using hand and power tools.
• Ability to lift 50-75 lbs., climb, lift, pull, and perform tasks on ladders and scaffolding.
• Computer proficiency, including Office 365.
• Dependable, self-motivated, and problem-solving skills.
• Strong customer service, communication, and organizational skills.

Nice To Haves

• Boom lift certification.
• 3+ years experience in servicing vinyl windows and doors.
• Experience in observing and performing window water tests.

Responsibilities

• Perform warranty field service tasks, including inspections and repairs of window and door products.
• Document service activities and maintain accurate records.
• Prepare detailed service reports with photos and descriptions.
• Maintain tools and service vehicle.
• Operate company vehicle safely.
• Attend and document water tests, diagnose issues, and perform repairs.
• Follow safety rules and participate in the Accident Prevention Program.
• Manage schedule for timely arrival and task preparedness.
• Maintain professional interaction with customers and team members.
• Travel by plane, car, or other means as necessary.
• Communicate effectively and collaborate with others.
• Submit expense reports timely.

Benefits

• Employees (and their families) are covered by medical, dental, vision, and basic life insurance.
• Employees will accrue up to 15 days' vacation leave annually and receive ten paid holidays throughout the calendar year.
• Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees