About The Position

JELD-WEN is currently seeking a Window & Door Repair Technician to join our growing team. THE ROLE As a Window and Door Repair Technician at JELD-WEN, you will be a key member of the Site Service & Warranty team. You will be responsible for performing service work on various products, and accurately inspect JELD-WEN window and door products to find root cause of the service issue. You will report directly to the Field Services Manager. This is a remote role and applicant must reside within a 25 - mile radius from Pontiac, MI

Requirements

  • Knowledge of window and door installation and repair practices.
  • Weekly travel with some overnight and overtime is a requirement in this position, along with flexible working hours.
  • High School Diploma or HSED.
  • Must have a valid driver's license as well as a clean driving record.
  • 5 years field service technician experience (or experience in the same or similar industry is a plus.)
  • Must have carpentry skills, be able to use hand and power tools and measuring devices.
  • The ability to lift 50-75 lbs., climb, lift, pull; and safely perform tasks on a ladder, scaffolding, or other raised devices.
  • Experience in residential or commercial window and door installation, repair, or glazing required; general carpentry or construction background considered a plus.
  • Be dependable, self-motivated, have the ability to problem solve and contribute to building a positive team environment.
  • Strong customer service skills, excellent communication, and organizational skills.
  • Be dependable, self-motivated, have the ability to problem solve and contribute to building a positive team environment.

Responsibilities

  • Complete daily assigned warranty field service tasks, while taking quality photos and producing accurate and complete reporting of product and construction issues.
  • Visit customer homes or job sites to diagnose and repair windows and doors, ensuring proper installation, alignment, and function.
  • Maintain tools and service vehicle in proper and safe working order.
  • Operate a company service vehicle in a safe and considerate manner.
  • Become familiar with all JELD-WEN products in your coverage region.
  • Follow JELD-WEN policies and procedures while operating safely, professionally, and efficiently.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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