Window and Door Field Service Technician III

MITER Brands.Tampa, FL
55d$23 - $27Onsite

About The Position

PGT is seeking a skilled and customer-focused Window and Door Service Technician III to join our team in Tampa, FL. In this role, you'll represent PGT professionally while diagnosing and resolving product issues, supporting large-scale projects, and mentoring new technicians. If you're experienced, safety-conscious, and passionate about delivering excellent service, we'd love to hear from you. Location: Tampa, FL Company: PGT Innovations (Part of MITER Brands) Schedule: Monday through Friday, starting at 7:30 a.m. Compensation range is between $23.00 to $27.00 About MITER Brands MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation's largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the U.S., we're proud to serve our customers with integrity, innovation, and excellence.

Requirements

  • High school diploma or GED
  • 3-5 years of experience in window and door manufacturing or repair
  • Strong knowledge of PGT products and warranties
  • Clean driving record per PGT's safe driving policy
  • Ability to work independently and in a team setting
  • Proficiency with Microsoft Outlook, Word, Excel, and Windows
  • Familiarity with iPads and mobile devices for documentation and scheduling
  • Excellent communication and conflict resolution skills
  • Strong judgment and decision-making abilities
  • Valid Class D driver's license
  • Aerial Lift Qualification (or ability to obtain within 6 months)

Nice To Haves

  • 2-3 years of PGT-specific service experience
  • Bilingual in English and Spanish (especially in areas with high Spanish-speaking populations)

Responsibilities

  • Serve as a product expert and key contact on large or complex service projects.
  • Communicate professionally with customers and coworkers, both on-site and via phone.
  • Diagnose product issues and implement effective repair solutions.
  • Schedule service appointments and order necessary parts.
  • Perform complex repairs independently and safely using hand and power tools.
  • Train and mentor lower-level Field Service Technicians.
  • Provide feedback to leadership on technician performance and product issues.
  • Determine warranty vs. installation issues and communicate with distributors as needed.
  • Maintain accurate documentation of service calls and submit reports promptly.
  • Ensure job sites are left clean and restored to original condition.
  • Maintain inventory and cleanliness of service vehicle and warehouse supplies.
  • Support Team Leader with inspections and coordination when needed.

Benefits

  • Three comprehensive Medical plan options
  • Prescription
  • Dental
  • Vision
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
  • Company-paid Short-Term Disability
  • Company-paid Long-Term Disability
  • Paid time off (PTO), including Vacation, Personal, and paid Holidays
  • 401k retirement plan with company match
  • Employee Assistance Program
  • Teladoc
  • Legal Insurance
  • Identity Theft Protection
  • Pet Insurance
  • Team Member Discount Program
  • Tuition Reimbursement
  • Yearly Wellness Clinic

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Industry

Fabricated Metal Product Manufacturing

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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