Window and Door Field Service Tech II

MITER Brands•Tampa, FL

23d•$21 - $25•Onsite

About The Position

PGT is seeking a Field Service Technician II with two to three years of experience in manufacturing, construction, or window and door repair. This role involves diagnosing service issues, determining warranty vs. installation concerns, and performing repairs safely and professionally. You’ll be a key player in maintaining our commitment to quality and customer satisfaction. MITER Brands, which includes Milgard, MI Windows & Doors, and PGT Innovations, is a leader in the window and door manufacturing industry, known for high-quality vinyl windows and patio doors.

Requirements

High School Diploma or GED required
Strong knowledge of PGT products and warranties
Two to three years of experience in manufacturing or window/door repair
Proficient with Microsoft Outlook, Word, Excel, and Windows
Comfortable using iPads and mobile devices for documentation
Ability to work independently and in a team setting
Clean driving record per PGT’s safe driving policy
Excellent knowledge of hand and power tool safety
Communicate effectively and courteously with customers, builders, and co-workers
Ability to read and comprehend instructions and memos
Ability to write clear correspondence
Comfortable presenting information in small group settings
Valid Class D Driver’s License
Aerial Lift Qualified (or ability to become qualified within 6 months)

Nice To Haves

Field Service experience preferred
Self-starter with high motivation
Bilingual in English and Spanish is a plus (especially in high Spanish-speaking areas)

Responsibilities

Communicate courteously with co-workers and customers at job sites or residences
Schedule service calls based on urgency and availability
Order necessary parts and reschedule appointments if parts are unavailable
Troubleshoot product issues and implement corrective actions
Assist in training and mentoring junior technicians
Safely operate hand and power tools
Document service calls using mobile devices (iPad, Surface, etc.)
Submit service completion details using company software
Maintain service vehicle cleanliness and functionality
Manage inventory of parts and supplies in warehouse and vehicle
Inspect incoming parts for quality; reject and reorder as needed
Collaborate with other technicians on multi-tech projects
Ensure job sites are left clean and in original condition
Provide feedback to Field Service and Manufacturing teams
Notify distributors of installation-related issues when applicable
Diagnose repair issues and develop corrective action plans
Recognize potential liability situations and escalate appropriately
Notify appropriate personnel for guidance in complex case.