Willow Inpatient (Inventory) Analyst II

Hospital for Special Surgery • New York, NY

1d • $99,000 - $150,750 • Hybrid

About The Position

The Willow Inpatient/Inventory Analyst is responsible for the design, build, implementation, and maintenance of Epic Willow Inpatient and Epic Willow Inventory. This role involves collaborating with stakeholders, analyzing workflows, troubleshooting technical issues, and providing system solutions to support hospital operations, including on-call and after-hours support as needed.

Hospital for Special Surgery (HSS) seeks an experienced Epic Willow Inpatient/Inventory Analyst to be part of the Willow Inventory Implementation team and to support and maintain the Epic Willow Inpatient and Inventory modules. This role serves as a key liaison between IT, Pharmacy, Prescribers, Nursing, and Epic. Flexibility for night/weekend work and on-call rotation is required during major implementations.

Requirements

• 2+ years of IT implementation/support experience
• 1+ year of relevant application experience
• Bachelor’s degree
• Epic Willow Inpatient Certification

Nice To Haves

• 1+ year Epic Willow Inpatient experience
• Healthcare background
• Strong communication, interpersonal, and problem-solving skills
• Proficiency with SharePoint, Word, Excel, Teams, Visio, PowerPoint
• Experience with full Epic implementation lifecycle
• Additional Epic Certifications
• Experience with FDB and third-party integrations
• Pharmacy or clinical background preferred
• Familiarity with med load and charge error resolution
• Decision Support experience a plus
• Strong technical and interpersonal skills
• Self-motivated and detail-oriented

Responsibilities

• Maintain in-depth knowledge of Epic Willow Inventory and Inpatient
• Analyze workflows, data, and technical issues; design and maintain solutions
• Collaborate with stakeholders to tailor systems to business needs
• Document procedures, build/test solutions, and support training efforts
• Provide on-call support and troubleshoot user issues
• Review and test system changes and new releases
• Support change management, QA, and disaster recovery processes
• Communicate effectively across teams and contribute to meetings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees