Will Call Operations Supervisor

Ganahl Lumber Co•Los Angeles, CA

61d

About The Position

WILL CALL OPERATIONS SUPERVISOR Ganahl Lumber is looking for a Will Call Operations Supervisor to join our Northridge team. This position is fast paced and requires the ability to multitask while supporting our sales team and solving problems for our customers. The responsibilities include but are not limited to: Writing MRM’S, locating material and verifying the condition of all returned products, processing of daily sales tickets and MRM’S, managing the open order list for all will call orders, scheduling and assigning work to Order pullers, monitoring turnaround times. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. The ideal candidate should have the following skill set: Excellent attendance Positive attitude Proficient with Accuterm, scheduling, ticket writing, credit memo, with some Word and Excel Well versed on cash register Product knowledge in multiple categories a plus Research of sales history Works well with team to accomplish common Goals Great communication skills both verbal and written Responsibilities include: Coordinate customer will calls (generating and coordinating pick- ups Provide customer services sales support as needed; key in all national accounts special orders and customer orders Coordinate van deliveries generate them for routing and have them picked and staged by warehouse Coordinate Intercompany and vendor pick ups and RTV'S Receptionist and other roles as assigned During down time will perform duties as assigned and work the work queue for incoming calls for customer service Support customer request for credit process Employee Cash Sales Program 'make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments Requirements: 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills About Ganahl Lumber: Ganahl Lumber Company is the oldest lumberyard and hardware supply store in the State of California. Since 1884, we have been a family and employee owned business selling building supplies and hardware for pro contractors and DIY enthusiasts alike. Our products include tools, paint, building materials, millwork, doors and windows. With ten convenient store locations, we serve customers throughout the greater Los Angeles metropolitan area. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, Ganahl Lumber Company reserves the right to revise the job description at any time. All active employees must be able to satisfactorily perform the essential functions of the position and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Your employment with Ganahl Lumber Company is at will. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of the Ganahl Lumber Company employees.

Requirements

1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills

Nice To Haves

Product knowledge in multiple categories a plus

Responsibilities

Writing MRM’S
Locating material and verifying the condition of all returned products
Processing of daily sales tickets and MRM’S
Managing the open order list for all will call orders
Scheduling and assigning work to Order pullers
Monitoring turnaround times
Coordinate customer will calls (generating and coordinating pick- ups
Provide customer services sales support as needed; key in all national accounts special orders and customer orders
Coordinate van deliveries generate them for routing and have them picked and staged by warehouse
Coordinate Intercompany and vendor pick ups and RTV'S
Receptionist and other roles as assigned
During down time will perform duties as assigned and work the work queue for incoming calls for customer service
Support customer request for credit process
Employee Cash Sales Program 'make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments