Will Call Clerk (AL)

Next Level Apparel•Ashford, AL

About The Position

The Will Call Clerk is responsible for accurately processing orders in a timely manner to meet pick times and effectively communicating with sales and multiple operations teams to proactively inform of any issue and provide solutions for customers.

Requirements

Education: High School Diploma or equivalent specific experience
Minimum of one (1) to two (2) years of related experience or equivalent.
Basic proficiency experience in Outlook, Excel and Word.
Basic to intermediate familiarity with shipping and receiving practices and handling methods.
Strong organizational, problem-solving, and analytical skills.
Basic understanding of safety requirements for lifting and equipment maintenance.
Ability to perform basic math calculations.
Ability to work with minimal supervision.
Strong attention to detail.
Ability to understand and follow written and verbal instructions.
Actively supports and complies with Company’s objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
Must be able to interact effectively and cooperatively with employees at all levels.
Must have the ability to complete assignments within the timeframe specified by the Manager.
Must be flexible regarding working hours and overtime. Must be able to work overtime on evenings and weekends, with or without advanced notice.
Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.
While performing the duties of this job, the employee will be constantly required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).
While performing the duties of this job, the employee will be frequently required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).
Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 45 pounds.
This position requires repetitive hand/wrist activities.

Responsibilities

Prepare order selecting pick work.
Accurately and timely select product.
Check all pallets of product for correct amounts, manufacture numbers and report any product discrepancies.
Stage and prepare picked orders in corresponding temp zone and by method of shipping (e.g., freight pick up, Recovery Van, UPS/FedEx).
Invoice orders and provide invoices.
Assist with loading of orders.
Assist with assigning appropriate pick-up times and maintaining Will- Call Pick Up schedule.
Maintain communication with various departments by answering incoming calls and emails in a prompt and timely manner.
Accurately prepare and stage any order returns for processing at the end of shift.
Process, document, stage and communicate via email, on all cross dock loads & Future Delivery orders.
Store and release merchandise receives payments for merchandise held.
Contact customer when specified period has passed without payment to define if customer still wants merchandise.
Release merchandise to customer upon receipt of final payment, or when customer opens charge account, or routes merchandise for delivery to shipping or delivery department.
Follow company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follow safety guidelines and procedures in accordance with the job.
Perform additional duties as assigned.