Wildwood Grove Attractions Team Member B - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

4d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Wildwood Grove Attractions Team Member B who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Wildwood Grove Attractions Team Member B will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Wildwood Grove Attractions Team Member B is responsible for all aspects of assigned attractions, to include safety, friendliness, cleanliness, and line speed within assigned areas. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Operate ride controls/control panels in all weather conditions Communicate and enforce safety rules Steady guests while entering/exiting ride vehicles during evacuations Inspect harness and other safety equipment prior to use React calmly and quickly in stressful/emergency situations Physically assist guests throughout the ride/attraction as required Observe guest actions during ride operations to prevent safety hazards Ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction Complete required safety paperwork daily Initiate friendly interactions with guests Clean ride/attraction daily as needed Work varying hours and at different areas when needed Complete ride/attraction safety ride-around/walk throughs if/when required Learn and enforce all centralized measuring guidelines Follow all safety standards to include reporting any violation of standards Management reserves the right to change and/or add to these duties at any time

Requirements

Minimum of 14 years of age is required when/as: Grouper/Greeter positions at the following rides: Thunderhead, Tennessee Tornado, FireChaser Express, Dragonflier
Minimum of 16 years of age is required when/as: Ride Operators at rides designated as Moderate Thrill Attractions (as defined by IAAPA standards) Grouper/Greeter positions at the following rides: Thunderhead, Tennessee Tornado, FireChaser Express, Dragonflier
Minimum of 18 years of age is required when/as: Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards) Any activity with use of a motor vehicle to include trams and shuttles Drive vehicles operated exclusively on rails Work on or ascend lift hills whether in training, normal operations, or evacuations
Basic computer skills
Must successfully complete a pre-employment background check and drug screen
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to life 50lbs. with or without 2-person lift
Able to wear full body safety harness and climb up to a 200ft. lift in order to perform inspections, conduct ride evaluations, and host training
Able to climb evacuation steps and maintain good balance
Able to ride all rides/attractions which require a physical ride through inspection
Able to wear all PPE as required
Able to tolerate all chemicals/detergents utilized in the area
Able to be subjected to periodic random drug screening as outlined by company policy
Able to remain attentive and alert at all times
Able to memorize written safety standards and/or scripts
Able to speak clearly to include the use of P/A systems and two-way radios
Able to work outdoors in a variety of different weather elements with exposure to bees, inspects, and wildlife

Responsibilities

Operate ride controls/control panels in all weather conditions
Communicate and enforce safety rules
Steady guests while entering/exiting ride vehicles during evacuations
Inspect harness and other safety equipment prior to use
React calmly and quickly in stressful/emergency situations
Physically assist guests throughout the ride/attraction as required
Observe guest actions during ride operations to prevent safety hazards
Ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction
Complete required safety paperwork daily
Initiate friendly interactions with guests
Clean ride/attraction daily as needed
Work varying hours and at different areas when needed
Complete ride/attraction safety ride-around/walk throughs if/when required
Learn and enforce all centralized measuring guidelines
Follow all safety standards to include reporting any violation of standards