Wildlife Telecommunicator

State of North Carolina • Raleigh, NC

2d

About The Position

The NC Wildlife Resources Commission (NCWRC) is the state government agency created to conserve and sustain the state’s fish and wildlife resources through research, scientific management, wise use and public input. The NCWRC is the regulatory agency responsible for the enforcement of North Carolina’s fishing, hunting, trapping, and boating laws. The agency has an operational budget of approximately $100 million and employs approximately 700 full-time staff and 100 seasonal temporary staff across the state, including wildlife and fisheries biologists and technicians, wildlife law enforcement officers, wildlife educators, communication specialists, and customer service, information technology and administrative professionals. The NCWRC Mission is to conserve North Carolina’s wildlife resources and their habitats and provide programs and opportunities that allow hunters, anglers, boaters, and other outdoor enthusiasts to enjoy wildlife-associated recreation.

The NC Wildlife Resources Commission Law Enforcement Division employs over 200 Wildlife Officers who patrol fields, forests, and inland waters at all hours, in all 100 North Carolina counties. These officers ensure public compliance with fishing, wildlife and boating laws and regulations and enforce the conservation of wildlife resources and provide public safety through both proactive law enforcement and the instruction of quality education. The WRC Law Enforcement Division - Telecommunications Center answers emergency and non-emergency calls from the public and other law enforcement agencies 24 hours a day, 365 days a year. The Telecommunications Center also documents and disseminates information to Wildlife Enforcement Officers assigned to 9 Districts that cover all 100 counties in North Carolina.

The North Carolina Wildlife Resources Commission is seeking applicants for a Wildlife Law Enforcement Telecommunicator for our Law Enforcement Division - Telecommunications Center. The Wildlife Law Enforcement Telecommunicator’s primary responsibility is to provide centralized communications for the NC Wildlife Resources Commission. The Wildlife Law Enforcement Telecommunicator helps the public understand the law through WRC general information phone lines. The Wildlife Law Enforcement Telecommunicator receives:
• Requests for assistance by radio, telephone, and Division of Criminal Information Network (DCIN) terminals and ensures proper assistance;
• Requests from other governmental agencies (federal, state, and local) and initiates action to ensure delivery of assistance within the jurisdiction and approval of the North Carolina Wildlife Resources Commission.
• Requests for assistance from agencies that monitor our frequency (such as State Bureau of Investigation, and US Fish and Wildlife) and provides them with law enforcement related information that is accessed through the Division of Criminal Information Network (DCIN).
• Reports of violations of federal or state game, fish, and boating laws and initiates appropriate enforcement action;
• Reports of fish kills and unusual water pollution and initiates appropriate action;
• Requests from WRC employees and utilizes reference books, DCIN data or other agencies to collect the requested information;
• Requests from the public on interpretation of laws, rules, regulations, and general WRC information (to include season openings, injured or orphaned animals, WRC functions, and WRC program information).

Requirements

• High school or General Educational Development (GED) diploma and sufficient experience to demonstrate an ability to work effectively under pressure situations; or an equivalent combination of education and experience.
• Must meet the applicable education, employment, and training standards as required to be Division of Criminal Information (DCI) certified
• Must be DCI certified or become certified within 120 days of employment.

Nice To Haves

• Experience answering calls in a call center or communication center environment.
• Division of Criminal Information Network (DCIN) experience.
• Emergency dispatch services experience.
• Data entry experience.

Responsibilities

• Provide centralized communications for the NC Wildlife Resources Commission.
• Help the public understand the law through WRC general information phone lines.
• Receive requests for assistance by radio, telephone, and Division of Criminal Information Network (DCIN) terminals and ensures proper assistance
• Receive requests from other governmental agencies (federal, state, and local) and initiates action to ensure delivery of assistance within the jurisdiction and approval of the North Carolina Wildlife Resources Commission.
• Receive requests for assistance from agencies that monitor our frequency (such as State Bureau of Investigation, and US Fish and Wildlife) and provides them with law enforcement related information that is accessed through the Division of Criminal Information Network (DCIN).
• Receive reports of violations of federal or state game, fish, and boating laws and initiates appropriate enforcement action
• Receive reports of fish kills and unusual water pollution and initiates appropriate action
• Receive requests from WRC employees and utilizes reference books, DCIN data or other agencies to collect the requested information
• Receive requests from the public on interpretation of laws, rules, regulations, and general WRC information (to include season openings, injured or orphaned animals, WRC functions, and WRC program information).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees